Lab for BACD

[twissam]

Hi,

i have set a lab with two routers:

one have VIC2-2FXS (one of them connected to an analogue phone and another connected to the FXO on the second router)

i can call from Router A to Router B IP phone, but i am trying the BACD with no success, ultimitly i want to reach drop through configuration but for now i just want the tcl to work. i beleive i am missing something with the pots!!!

Good day

++++++Sorry the config is below++++++

Router destination (CME)

application

service queue flash:app-b-acd-2.1.2.2.tcl

param queue-len 10

param aa-hunt1 300

param queue-manager-debugs 1

param number-of-hunt-grps 1

!

service aa flash:app-b-acd-aa-2.1.2.2.tcl

paramspace english index 1

param number-of-hunt-grps 1

param handoff-string aa

param dial-by-extension-option 5

paramspace english language en

param aa-pilot 101

param max-extension-length 4

paramspace english location flash:

param second-greeting-time 60

param welcome-prompt _bacd_welcome.au

param call-retry-timer 15

param service-name queue

!

voice-port 0/3/0

dial-peer voice 5000 pots

service aa

incoming called-number .T (or 101 same)

port 0/3/0

!

Calling Router: Router A

voice-port 0/0/0

FXS where the phone is connected

!

voice-port 0/0/1

connected to the second router's FXO port 0/3/0

!

[paolo bevilacqua]

Hi, B-ACD/AA can and often do cause head scratching.

Well in your cause you should have connection-plar opx under fxo, and a pots DP matching plar number via incoming called-number and service aa. That to start with.

Then you do "debug voice application script" and see what's going on.

[twissam]

thanks for your prompt reply, if i put connection plar than it works for an IP phone in the CME ( I will try to point it to the pilot number) but the documentation just saying what i have configured.

i will get you the debug in 5.

P.S: i think when plar is configured than it does even look at the DP and service aa since it is a CME

Thanks

[twissam]

Hi again,

with the confi 1, i attach the file:debugtcl

Router destination (CME)

application

service queue flash:app-b-acd-2.1.2.2.tcl

param queue-len 10

param aa-hunt1 300

param queue-manager-debugs 1

param number-of-hunt-grps 1

!

service aa flash:app-b-acd-aa-2.1.2.2.tcl

paramspace english index 1

param number-of-hunt-grps 1

param handoff-string aa

param dial-by-extension-option 5

paramspace english language en

param aa-pilot 101

param max-extension-length 4

paramspace english location flash:

param second-greeting-time 60

param welcome-prompt _bacd_welcome.au

param call-retry-timer 15

param service-name queue

!

voice-port 0/3/0

dial-peer voice 5000 pots

service aa

incoming called-number .T (or 101 same)

port 0/3/0

!

Calling Router: Router A

voice-port 0/0/0

FXS where the phone is connected

!

voice-port 0/0/1

connected to the second router's FXO port 0/3/0

+++++++++++++++++++++++++++++++++++++++

the file is: withconnplar

as with config2 as you suggested:

voice-port 0/3/0

connection plar opx 101

description connected to PSTN

dial-peer voice 5000 pots

service aa

incoming called-number 101

port 0/3/0

!

[paolo bevilacqua]

Hi,

under DP 5000:

direct-inward-dial

and you don't need "port" - it's irrelevant on incoming DPs.

Also (that was my mistake to suggest), you don't need opx in plar, as B-ACD/AA answer in any case.

Next thing, if that was a real setup, you would have supervision disconnecte issues - but it's just a lab, so ..

[twissam]

Hi and thank,

my config is as follow now:

Router A calling:

i call 101

!

!

voice-port 0/0/0

Description analogue phone connected

!

voice-port 0/0/1

!

dial-peer voice 101 pots

destination-pattern 101

port 0/0/1

this is conneceted to FXO 0/3/0 on router B

Router B:

dial-peer voice 5000 pots

direct-inward-dial

service aa

but when i called the same and no debugging anymore (debug voice application script) is showing.

i removed the aa and it is giving me the following error: (i will try to reboot the system) please advice

BMBLAB(config-app)#service aa flash:app-b-acd-aa-2.1.2.2.tcl

BMBLAB(config-app-param)# paramspace english index 1

BMBLAB(config-app-param)# param number-of-hunt-grps 1

BMBLAB(config-app-param)# param handoff-string aa

BMBLAB(config-app-param)# param dial-by-extension-option 5

BMBLAB(config-app-param)# paramspace english language en

BMBLAB(config-app-param)# param aa-pilot 101

Warning: parameter aa-pilot has not been registered under aa namespace

BMBLAB(config-app-param)# param max-extension-length 4

Warning: parameter max-extension-length has not been registered under aa namespace

BMBLAB(config-app-param)# paramspace english location flash:

BMBLAB(config-app-param)# param second-greeting-time 60

Warning: parameter second-greeting-time has not been registered under aa namespace

BMBLAB(config-app-param)# param welcome-prompt _bacd_welcome.au

Warning: parameter welcome-prompt has not been registered under aa namespace

BMBLAB(config-app-param)# param call-retry-timer 15

Warning: parameter call-retry-timer has not been registered under aa namespace

BMBLAB(config-app-param)# param service-name queue

Warning: parameter service-name has not been registered under aa namespace

BMBLAB(config-app-param)# !

Feb 13 08:28:58.271: //-1//HIFS:/hifs_ifs_cb: hifs ifs file read succeeded. size=35485, url=flash:app-b-acd-aa-2.1.2.2.tcl

Feb 13 08:28:58.279: //-1//HIFS:/hifs_free_idata: hifs_free_idata: 0x4728F228

Feb 13 08:28:58.279: //-1//HIFS:/hifs_hold_idata: hifs_hold_idata: 0x4728F228

Feb 13 08:28:58.439: //-1//TCL :EE46B89B24000:/tcl_PutsObjCmd: TCL AA: -- ERROR: Mandatory parameter aa-pilot does not exist --

Feb 13 08:28:58.439: //-1//TCL :EE46B89B24000:/tcl_PutsObjCmd: TCL AA: -- ERROR: Mandatory parameter service-name does not exist --

Feb 13 08:28:58.439: //-1//TCL :EE46B89B24000:/tcl_PutsObjCmd: TCL AA: -- ERROR: Mandatory parameter voice-mail does not exist --

Feb 13 08:28:58.439: //-1//TCL :EE46B89B24000:/tcl_PutsObjCmd: TCL AA: -- max-extension-length is set to default value of 5 --

Feb 13 08:28:58.443: //-1//TCL :EE46B89B24000:/tcl_PutsObjCmd: TCL AA: -- Mandatory parameter second-greeting-time does not exist --

Feb 13 08:28:58.443: //-1//TCL :EE46B89B24000:/tcl_PutsObjCmd: TCL AA: -- Setting default to 60

Feb 13 08:28:58.443: //-1//TCL :EE46B89B24000:/tcl_PutsObjCmd: TCL AA: -- Mandatory parameter second-greeting-time does not exist --

Feb 13 08:28:58.443: //-1//TCL :EE46B89B24000:/tcl_PutsObjCmd: TCL AA: -- Setting default to 15

Feb 13 08:28:58.447: //-1//TCL :EE46B89B24000:/tcl_PutsObjCmd: TCL AA: -- Mandatory parameter max-time-call-retry does not exist --

Feb 13 08:28:58.447: //-1//TCL :EE46B89B24000:/tcl_PutsObjCmd: TCL AA: -- Setting default to 600

Feb 13 08:28:58.447: //-1//TCL :EE46B89B24000:/tcl_PutsObjCmd: TCL AA: -- Mandatory parameter max-time-vm-retry does not exist --

Feb 13 08:28:58.447: //-1//TCL :EE46B89B24000:/tcl_PutsObjCmd: TCL AA: -- Setting default to 1

Feb 13 08:28:58.467: //-1//TCL :EE46B89B24000:/tcl_PutsObjCmd: TCL AA: -- Valid Mandatory parameter number-of-hunt-grps = 1 --

[paolo bevilacqua]

Hi, with the debug output above, B-ACD/AA is now working. If you can't hear the welcome message, check the audio file and "debug call application media status".

[twissam]

no it is not working, i do not have any debugging the last info i sent where when i tried to copy the files back into config.

i am chaning the IOS and see where i can go.

it never worked, also i am wondering, for FXO do we use direct-inward-dial or only for E1/T1

Good day

[paolo bevilacqua]

Not sure why the low rating while I'm giving you correct information, beside being the only one giving you any help at all.

Anyway, the output above shows a regular triggering of B-ACD/AA. Is not clear to me under which circumstances you obtained that.

And, if you don't place direct-inward-dial under the incoming DP, you will get dialtone only, no matter if FXO or T1/E1.

[twissam]

thanks for your help

i will try to come back to the state of the debugging and see.

Good day

[twissam]

Hi,

it is getting better:

1) IOS was the problem

2) I removed the welcome param (you do not need it)

3) dial-peer voice should have only this in my case:

incoming-called numer 101

port 0/3/0

service aa

i have to work on the last issue: when calling in i hear the message press 1 for sales, press 2 and 3 to dial an extension.

3 is working and i can dial an extension but when i press 1 the ip phone in the hunt group 1 blink and i can see written call in queue and i get disconnected on the analogue phone.

any help here; i beleive i need to login to the hunt!!!

good day

[paolo bevilacqua]

Hmmm what "show ephone-hunt" says? at reboot all phones part of hunt group are in login state, when they are not it's written in the display.

you can try calling the hunt pilot also.

[twissam]

Hi,

it is showing that there is one agent online.

and when i call 300 (pilot number) it rings at the IP phone 200.

Good day

[paolo bevilacqua]

Again please check with debug call application script.

[twissam]

i guess where are getting near to the solution:

Feb 14 00:07:28.027: //12//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++

--More--

Feb 14 00:07:38.519: //3//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ New incoming call to queue 300 +++

Feb 14 00:07:38.523: //3//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> THE QUEUE IS {TclModule_46FD4298_0_821828 {CALL_NEW} {1202947658}} <<<

Feb 14 00:07:38.523: //12//AFW_:/AFW_FSM_Drive: Tcl_Eval to drive FSM inside Tcl modulespace. code=1 code=ERROR

Feb 14 00:07:38.523: TCL script failure

Result:

Play Failed

Feb 14 00:07:38.523: TCL script failure errorInfo:

Play Failed

while executing

"media play leg_incoming moh:livemoh"

("default" arm line 15)

invoked from within

"switch -exact $optionSelected {

{#} {

act_RetryMenu

}

{0} {

--More-- act_GotDestNoOption

}

default {

set playMusicFlag 1

..."

(procedure "act_GotDest" line 33)

invoked from within

"act_GotDest"

Feb 14 00:07:38.527: //3//TCL :/tcl_PutsObjCmd: TCL B-ACD: +++ 300 Queue Length = 1 +++

--More--

Feb 14 00:07:45.223: //3//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service Running <<<

Feb 14 00:07:45.223: //3//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> {TclModule_46FD4298_0_821828 {CALL_NEW} {1202947658}} <<<