cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
697
Views
0
Helpful
3
Replies

Left the Voicemail to user Mail box.But No New Voicemail in User Mail box

hemant8hk
Level 1
Level 1

I have Left the Voicemail to user Voicemail. But I don't see the Voicemail Count increased in the Mailbox of unity connection.

The user is also not seeing the VMI ON. not sure where my voicemail messages are going..?

 

07:34:15, New Call, CalledId=111211, RedirectingId=111211, AltRedirectingId=, Origin=16, Reason=8, CallGuid=229EB39F0DE54B94BF71CEAFC69FAF73, CallerName=, LastRedirectingId=1112, AltLastRedirectingId=, LastRedirectingReason=8, PortDisplayName=PhoneSystem-Pub-001,[Origin=Unknown],[Reason=Forward Unconditional]
07:34:15, AttemptForward
07:34:15, State - AttemptForward.cde!Dummy
07:34:15, Event is [NULL]
07:34:15, PHTransfer
07:34:15, State - PHTransfer.cde!LoadInfo
07:34:16, Event is [TrueEvent]
07:34:16, PHGreeting
07:34:16, State - PHGreeting.cde!PlayGreeting
07:34:16, Call answered if needed
07:34:16, Playing greeting for Subscriber: Festus Mainline
07:34:35, No DTMF received
07:34:35, Playing greeting for Subscriber: Festus Mainline
07:34:35, Event is [RecordMsgEvent]
07:34:35, State - PHGreeting.cde!VideoAudioCheck
07:34:36, Event is [FalseEvent]
07:34:36, State - PHGreeting.cde!CheckForPostGreeting
07:34:36, Event is [NULL]
07:34:36, State - PHGreeting.cde!RecordMsgCheck
07:34:36, Event is [NULL]
07:34:36, State - PHGreeting.cde!RecordMsg
07:34:46, Event is [NULL]
07:34:46, State - PHGreeting.cde!RunEditMsg
07:34:46, -->MessageEditing
07:34:46, State - MessageEditing.cde!CheckEditOption
07:34:46, Event is [TrueEvent]
07:34:46, State - MessageEditing.cde!PlayAfterMessageEditMenu
07:34:46, Event is [FalseEvent]
07:34:46, State - MessageEditing.cde!PlayAfterMessageEditMenu_Audio
07:34:46, Event is [HangupEvent]
07:34:46, State - MessageEditing.cde!SetHangupFlag
07:34:46, Event is [TrueEvent]
07:34:46, State - MessageEditing.cde!CheckMsgLength
07:34:47, Event is [NULL]
07:34:47, <--MessageEditing
07:34:47, Event is [NULL]
07:34:47, State - PHGreeting.cde!AfterMsg
07:34:47, Event is [TrueEvent]
07:34:47, State - PHGreeting.cde!DoHangup
07:34:47, Event is [HangupEvent]
07:34:47, Idle

3 Replies 3

Ratheesh Kumar
VIP Alumni
VIP Alumni

Hi there

 

Did you try restarting the Unity server ? May be it will resolve your issue

 

Hope this helps!

Cheers
Rath!


***Please rate helpful posts***

I have tried to restart the servers but still same issue... We are able to Leave the Voicemail but it is not there in the Voicemail Server... Is there any chance Network Issue between remote site and Unity server..?

 

Hi there

 

A quick question ? Are you using Single inbox (voicemail on email) or just checking from the phone itself.

I should have ask this in first place. Sorry 

 

 

 

Hope this Helps

Cheers
Rath!

***Please rate helpful posts***

 

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: