05-23-2018 07:54 AM - edited 03-17-2019 12:51 PM
I have Left the Voicemail to user Voicemail. But I don't see the Voicemail Count increased in the Mailbox of unity connection.
The user is also not seeing the VMI ON. not sure where my voicemail messages are going..?
07:34:15, New Call, CalledId=111211, RedirectingId=111211, AltRedirectingId=, Origin=16, Reason=8, CallGuid=229EB39F0DE54B94BF71CEAFC69FAF73, CallerName=, LastRedirectingId=1112, AltLastRedirectingId=, LastRedirectingReason=8, PortDisplayName=PhoneSystem-Pub-001,[Origin=Unknown],[Reason=Forward Unconditional]
07:34:15, AttemptForward
07:34:15, State - AttemptForward.cde!Dummy
07:34:15, Event is [NULL]
07:34:15, PHTransfer
07:34:15, State - PHTransfer.cde!LoadInfo
07:34:16, Event is [TrueEvent]
07:34:16, PHGreeting
07:34:16, State - PHGreeting.cde!PlayGreeting
07:34:16, Call answered if needed
07:34:16, Playing greeting for Subscriber: Festus Mainline
07:34:35, No DTMF received
07:34:35, Playing greeting for Subscriber: Festus Mainline
07:34:35, Event is [RecordMsgEvent]
07:34:35, State - PHGreeting.cde!VideoAudioCheck
07:34:36, Event is [FalseEvent]
07:34:36, State - PHGreeting.cde!CheckForPostGreeting
07:34:36, Event is [NULL]
07:34:36, State - PHGreeting.cde!RecordMsgCheck
07:34:36, Event is [NULL]
07:34:36, State - PHGreeting.cde!RecordMsg
07:34:46, Event is [NULL]
07:34:46, State - PHGreeting.cde!RunEditMsg
07:34:46, -->MessageEditing
07:34:46, State - MessageEditing.cde!CheckEditOption
07:34:46, Event is [TrueEvent]
07:34:46, State - MessageEditing.cde!PlayAfterMessageEditMenu
07:34:46, Event is [FalseEvent]
07:34:46, State - MessageEditing.cde!PlayAfterMessageEditMenu_Audio
07:34:46, Event is [HangupEvent]
07:34:46, State - MessageEditing.cde!SetHangupFlag
07:34:46, Event is [TrueEvent]
07:34:46, State - MessageEditing.cde!CheckMsgLength
07:34:47, Event is [NULL]
07:34:47, <--MessageEditing
07:34:47, Event is [NULL]
07:34:47, State - PHGreeting.cde!AfterMsg
07:34:47, Event is [TrueEvent]
07:34:47, State - PHGreeting.cde!DoHangup
07:34:47, Event is [HangupEvent]
07:34:47, Idle
05-23-2018 08:25 AM
Hi there
Did you try restarting the Unity server ? May be it will resolve your issue
Hope this helps!
Cheers
Rath!
***Please rate helpful posts***
05-31-2018 06:46 AM
I have tried to restart the servers but still same issue... We are able to Leave the Voicemail but it is not there in the Voicemail Server... Is there any chance Network Issue between remote site and Unity server..?
05-31-2018 07:48 AM
Hi there
A quick question ? Are you using Single inbox (voicemail on email) or just checking from the phone itself.
I should have ask this in first place. Sorry
Hope this Helps
Cheers
Rath!
***Please rate helpful posts***
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