Line Group Issues

[drbabbers]

All,

Here is the scenario:

PSTN----->CUBE----->CUCM----->HP----->HL----->LG----->User A, B, C, D

• 1st call comes in all OK and is delivered to User A
• 2nd call comes in and only rings User A! (Busy Trigger is 2 - but is needed in general so can't be changed)

• The LG is set to 'Broadcast' and ring next member if no answer

• Users B, C, D are all logged into the Hunt Group from the Phone
• Also the 'Log out on no answer option' is disabled on the Line Group

The traces for this are quite a challenge, so to save me some time... has anyone seen this before?

Thanks guys.

[Mohammed al Baqari]

-##Use circular hunting

[drbabbers]

Thanks Muhammed. Can you please explain why this change should be made? Is this a known issue to you with Broadcast?

Also when I lab this, I can't replicate the issue... it works everytime in fact with Broadcast! :/

[Aeby Vinod]

Based on your description the behavior looks buggy, what the CUCM ver? Also does the issue seem to go away when you remove the line group members and reassign them ?

Please rate if you find this helpful.

Regards,
Aeby

[drbabbers]

Hi Aeby,

CUCM 11.5.

Funny enough if you delete the DN from the Jabber phone and then reassign, the problem goes away for a while! Then comes back..

[drbabbers]

Ok the plot thickens...

1. This ONLY happens when there are 2 or more concurrent calls coming into the Hunt Pilot.
2. The 1st call is answered by Agent A and the 2nd call goes straight on hold on the User A phone!

Visually it looks like Cisco Jabber is answering 2 calls at the same time! Any ideas?

[Aeby Vinod]

that's interesting, do you by any chance have auto answer enabled on the user A phone, if not would it be possible to grab the callmanager trace for an event?

Please rate if found helpful

Regards,
Aeby

[drbabbers]

Auto Answer is disabled on the DN for the User A phone.
I am just checking the version of Cisco Jabber also to see if any known bugs.
Traces maybe tricky to obtain... Watch this space for the moment.