04-21-2009 09:29 AM - edited 03-15-2019 05:34 PM
Hi All,
I am using CUCM 7.0. when I press corporate directory, it says "Error, Contact Administrator",
I already change the name to a ip address, not working
http://192.168.2.35:8080/ccmcip/xmldirectory.jsp
thanks
Dominique
Solved! Go to Solution.
04-21-2009 11:29 AM
If you put that link in your web browser do you get a response?
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04-21-2009 11:29 AM
If you put that link in your web browser do you get a response?
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04-21-2009 11:32 AM
working
thnks
04-28-2009 08:32 AM
Hi...
I'm getting the same error on a new CM7.0 installation.
When I press either Personal Directory or Corporate Directory, the screen displays Error, contct administrator.
Can you remember how you fixed yours?
Thanks... Phil..
04-28-2009 09:05 AM
How are using DNs resolve yes or no ?
If yes make sure you didnot configure the ip address on the CM7.0
If no put only the ip address
Dominique
04-29-2009 05:51 AM
Hi Dominique,
Yes we are using DNS. I've set the IP addresses in Enterprise Parameters back to the Name, and reset all devices.... Still getting the same error.
I think it might be a firmware issue. The phones have SCCP75.8-4-3S but I noticed there is cmterm-7975-sccp.8-4-4.cop.sgn available now.
I am going to try this now.
Regards,
Phil..
04-29-2009 05:54 AM
Phil have you entered those links into a browser and see the results?
04-30-2009 06:13 AM
Hi Jay,
Yes, from an IE browser I get the following when I enter the URL http://10.12.0.10:8080/ccmcip/xmldirectory.jsp
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And.. when I put http://10.12.0.10:8080/ccmcip/xmldirectoryinput.jsp into the IE browser I get:-
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This indicates that the CallManager is working ok. I put a network analyser on this morning to compare what packets the non-working phone sends against the packets from a working phone on a seperate CallManager 6.1 system.
When I press Directory button on the working CM6 phone, I immediately see a 3 way handshake followed by a HTTP GET.
The debug shows: GET /ccmcip/xmldirectory.jsp?locale=English_United_States&name=SEP005056C00008 HTTP/1.1\r\n
(from the IP phone)
When I press the Directory button on the non-working CM7 phone I don't see any packets from the phone. However the scree still says "Error, contact administrator".
From this it looks like the phone, not the CallManager. I've upgraded the Firmware to SCCP75.8-4-4S but no luck.
Regards, Phil ..
08-16-2009 09:52 PM
Did you get a fix for this? Thanks
08-18-2009 11:51 AM
Hi,
I did get the problem resolved. It turned out to be a problem with the CallManager name being used instead of the IP address. I was (totally) surprised this was the case, because I thought I'd set IP addresses instead of names everywhere.
If you still need to know, I'll fire up my VMware to refresh my memory..
Rgds,
Phil.
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