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Local directory old entries/duplicates

porressCisco
Beginner
Beginner

Hi,

 

I have been asked to sorted out the duplicates entries for users that we have in our CME system once the user search in the Directory in the phone.

Some staff appears twice! We have had to change their extension numbers during the summer and now in the directory they show twice with the old extension and the new one.

I can not find a way to sort this out.

 

Could anyone help?

Thanks,

 

1 Accepted Solution

Accepted Solutions

Nadeem Ahmed
Cisco Employee
Cisco Employee

hello,

 

Can you please post the show run and users details  who are showing as duplicate in the local directory. after removing/modifying those user details did you performed  no create cnf and create cnf along with perphone  under the Telephony-Service

also try the no cnf-file perphone and cnf-file perphone too.

 

 

 

 

Br,

Nadeem

 

PS: Please rate all useful post

Br, Nadeem Please rate all useful post.

View solution in original post

2 Replies 2

Nadeem Ahmed
Cisco Employee
Cisco Employee

hello,

 

Can you please post the show run and users details  who are showing as duplicate in the local directory. after removing/modifying those user details did you performed  no create cnf and create cnf along with perphone  under the Telephony-Service

also try the no cnf-file perphone and cnf-file perphone too.

 

 

 

 

Br,

Nadeem

 

PS: Please rate all useful post

Br, Nadeem Please rate all useful post.

Hi,

 

Thank you. I looked just after I posted this and I can not believe I did not noticed that actually they were duplicate extentions. 

There was no glitch, it was me sorry.

Thank you,

Jose

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