Log files

[CSCO11629163]

Does any one have any idea which traces should be collected for issues call failure issue or any other logs i mean for all the logs which can help isolate issue's

Like few days ago i was facing issue upgrading the CUCM server so i took install logs to isolate the issue.

So my question is how many kinds of logs we have and which one to use for resolving the issue.

Thanks in advance.

[Chris Deren]

Collect the "CallManager" service traces.

Chris

[joshua.gertig]

How do you view the text files though? I've always wondered that, I just send them to TAC but I'd like to be able to look at them. When I open a CM trace file in notepad, notepad++ or word pad, it's just a bunch of character.

I think I can view within RTMT (browse) why can't I seem to open the text files?

[Chris Deren]

They should be readable from the text editor just fine. Not sure why it is showing this for you :-(

Chris

[Ayodeji Okanlawon]

Joshua,

Most times the files are zipped with a .txt extension. You need to use a zip file extractor such as winzip or 7zip to extract them before you can use notepad++. If you try to open it direclty it will show as scrambled as it is now

Please rate all useful posts

"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

[joshua.gertig]

Thanks aokanlawon, I was using WinZip (paid version) when I was getting the results above. I forgot about 7zip, but downloaded it and now I can view the file!

Not sure why WinZip wasn't working, it seems to work for decompressing other zipped files. Probably some sort of PC issue. Thanks!

[Ayodeji Okanlawon]

Glad to help, dont forget to rate useful posts

Please rate all useful posts

"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson