09-12-2012 08:28 AM - edited 03-16-2019 01:09 PM
Running a demo version of CUCM 8.6 and that may be my problem. I can get MOH to work successfully between two phones but the second I add the MOH server to a Media Resource Group MOH quits working. I added the Media Resource Group to a Media Resource Group List and then in turn applied that list to the two phones in the hope MOH would work again but no dice. Suggestions?
09-12-2012 08:49 AM
This is a strange behaviour. Whats happening is that CUCM can find the device in the default list when its not assigned to any MRG, but cant find it in the MRG.
I suggest you restart the CUCM service, IPVMS service. If it still doesnt work, then you need to collect cucm traces and send here..we can look at it for you
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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson
09-12-2012 11:02 AM
So what seemed to fix it was to not enable multi-cast audio source on the MOH server itself. Once I unchecked that it started working.
09-12-2012 11:13 AM
Hello Jamin,
You either need to disable the multicast on the MOH server or to check 'Use Multi-cast for MOH Audio' in the Route Group
Thank you,
Shadi
09-12-2012 12:15 PM
First make sure the Held device is using the MRGL, second if you do not have multicast enabled on your network disable it from within the MRG.
HTH,
Chris
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