03-21-2017 01:47 AM - edited 03-17-2019 09:51 AM
Hi guys,
I've this scenario:
03-22-2017 08:48 AM
When you make calls from CUCM to ISDN is that working?
I don't think we can help with these debugs. Lync is sending BYE message without disconnect cause which is being interpreted in CUBE as cause code 0. We need to look at Lync side.
Look at Lync analyzer tool. Its available online and can help is troubleshooting.
03-23-2017 06:44 AM
Hi Mohammed, thank you for response!!!
So, when I call PSTN from CUCM IP Phone works: it's used same POTS dial-peer.
The great problem is that I'm not ROOT user on LYNC and so there is a limitated access to Debug tool (OCS Log Analyzer and Snooper).
Therefore I get a pcap file by Microsoft Network Analyzer durin a test call.
I cannot attach it for privacy reasons but I see in it that - before BYE message (from Lync to CUBE, and so ISDN DISCONNECT from CUBE to PSTN) - there is a ICMP packet from Lync to CUBE.
So in order:
1) I see a RTP packet from CUBE (source port 8838) to LYNC (destination port 52274).
2) After I see that Lync send a ICMP packet to CUBE with info "destination unreachable (port unreachable)" that refers upon RTP ports.
3) After ICMP there are two RTP packet from CUBE to LYNC with same upon ports and comfort noise capability.
4) So now there are BYE message from LYNC.
I think that the problem is on Lync, but where....
Best regards
03-23-2017 08:24 AM
Can you disable windows firewall on Lync (and other security software) and test?
03-26-2017 11:27 PM
Hi Mohammed, sorry for delay.
I check windows firewall status on Mediation server but all is stopped...
You know about Lync configuration with Edge? I see that there is a Edge server but I don't understand - on Mediation - when call flow transits through it. I'm able to see Topology, where all routing rules are adressed to CUBE (except "local" calls).
Can you give me a suggestion?
Best reghards
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide