Making changes to web access phone setting CUCM 8.6.2

[Nicholas Hood]

Hello,

I have a question on a change I need to make on our Call Manager. We use the Berbee Informacast product for emergency notification. It requires that the Web Access parameter be enabled on the individual phones in order to send audio broadcasts. I have learned that after a certain version of CUCM (8.6 perhaps) this setting was set to disable by default on the Enterprise Phone Configuration section on CUCM. We have had this version running about a year now and many many phones have been installed since then. These phones have the web access disabled I believe because of this being disabled on the server settings side. My question is this...

Would it be better to go into System > Enterprise Phone Configuration>Web Access setting and set to enable

or

Do a bulk edit on all phones to enable, reset phones.

What I am not sure about also is if I change on the system side if it will automatically update and reset phones.

Just not clear on the right path to take on this...

Any ideas?

Thanks,

-Nick

[Chris Deren · Accepted solution]

Either way would work, you will need to reset the phones for the setting change to take affect.

HTH,

Chris

[Nicholas Hood]

Chris,

If I made the change on the on the CUCM side (not bulk edit on individual phone) and click save, will this envoke the phones to reboot or would I need to go ahead and schedule a reboot afterwords on bulk edit tool?

[Chris Deren]

No, it will not invoke the reset, you will need to reset the phones.

Chris

[Nicholas Hood]

Thanks for the great info. This is what I did.

Changed web access to enabled in Enterprise Phone Configuration. Clicked Ok, manually rebooted a couple of phones with no web access. Still didn't work.

Changed web access to enabled in Device>Device Settings>Common Phone Profile>Standard Common Phone Profile. Clicked Save and rebooted the same two phones. Worked great.

Ran job scheduler to reboot all phones (1600 of them) and all seems to be good now.

Thanks again Chris!

[Chris Deren]

Sounds good, thanks for the update, +5 points for good procedure as I am sure it will come handy for someone else in the future.

HTH, please rate all useful posts!

Chris

[John Faltys]

What if the setting is overridden at the phone level?

And the field that is overridden is not in Bulk update phones.

[Chris Deren]

Running BAT on the phone will change whatever setting you are updating. Which filed are you referring as all of them are updatable via BAT. In order to update product specific configuration filelds you need to run the query for phone model that has those settings available, so you may need to break up your queries.

[John Faltys]

On CUCM 8.5.1, I cannot find the "Settings Access" field for the phones.

I need it enabled on all phones.

[Chris Deren]

Since that is a product specific configuration field you need to query based on phone model, i.e. 7945, 7942, etc. they you will see it.

[John Faltys]

Thank you