Missed call in the CDR

[Bruno Rangel]

hi guys!

I need information about a CDR.

I  need a report of unanswered calls, and tickets are sent to my FTP these  tickets does not have information on unanswered calls.


Will I need to enable some feature.

I am using CUCM 7.1.3

[Jaime Valencia · Accepted solution]

Set the "CDR Log Calls with Zero Duration Flag " to true in the Service  Parameters for CallManager. This will log calls with 0 duration. then  you can see those in CDR reports.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[Bruno Rangel]

Thanks  Java
will enable, and then I'll test.

[Bruno Rangel]

Ok Java is working normally!!!!!

[mindaugasru]

Hello,

I'm new in cisco call manager. I have a need for creating reports of user missed calls. I have found a guide hot to do it, but do not ger any info when report is generated.

Step 1 Choose User Reports > Cisco Unified IP Phone.

The Cisco Unified IP Phone window displays a list of all Cisco Unified IP Phone services that have been configured in the system.

Step 2 In the List of Cisco Unified IP Phone area, choose the services that you want to include in the report.

Step 3 Click the right arrow to add the chosen service to the Selected Cisco Unified IP Phone box.

The report will include all services that are listed in this box when you generate it.

maybe you can give me some advice?

Thanks..

[Bruno Rangel]

Hi

I'm using Server Billing, and I enable CDR.

In the FTP server is colected by my "Server Billing".
See this docto about CDR http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/7_1_2/car/CAR.html

[mindaugasru]

Hi,

I also have CDR enabled. And i need to generate a user report for missed calls, but i get 0 in generated *.pdf file no mater if it's recieved calls or missed. I've added an ftp server, but it didn't help. Maybe you will know where's the trick here in my situation? Thanks in advance..

[Bruno Rangel]

I understand,

I think you´re confused about the "missed call",but my server billing mean call with 0 duration, as missed call.

[mindaugasru]

no you got me wrong. I am not getting any report at all, nor answered nor missed calls, the generated pdf file is empty. Maybe there is some settings i have to apply first?

Thanks..

[Bruno Rangel]

The only document I can reference is to see if this helps you in something.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/7_1_2/car/car.pdf

[etmarcof]

Hi,

I have CUCM 7.0.2 and i have activated "CDR Log Calls with Zero Duration Flag " but i didn't see calls records with Zero Duration in CDR .

Do i need to to restart CDR services or other or i missed some more configuration?

Thanks.

MC

[Bruno Rangel]

how are you doing to see these calls?

I believe you do not need to do anything else for this!!

[etmarcof]

Hi,

CDR analisys and Reporting
Menu CDR >Search user /extension

I didn't see CDR information of incoming calls from PSTN that i didn't answer.

Regards

MC

[fasha]

Hi MC,

Did you get any solution to this issue?

I have enabled "CDR Log Calls with Zero Duration Flag". Still the zero duration calls are not listed in cdr.

CUCM in question is version 7.

I am not using any billing server. I am unable to find cdr for unanswered calls while searching for cdr in CDR Administration and Reporting.

Thanks in advance.

With Kind Regards

Fahim Sha.

[etmarcof]

Hi,

it was five years ago...but i think i didn't manage to solve that problem.

regards

Mc