Missing TFTP Server IP Address on IP Phone

[Richard Dumag]

I was doing a firmware upgrade on several test phones when I discovered one of the phones that did not upgrade does not have a TFTP Server 1 IP address.

I tried to assign it on the phone itself but I'm unable to.  When I click edit it says "the key is not active".

I've tried resetting the phone several times but to no avail.  I'm about to remove/re-add the phone from CM but thought I'd ask you experts first if there's a fix other than removing/re-adding the phone in CM.

Thank you!

7941

DHCP Server		10.88.24.12
BOOTP Server		No
MAC Address		001BD584A3C4
Host Name		SEP001BD584A3C4
Domain Name		insurance.ca.gov
IP Address		10.88.6.101
Subnet Mask		255.255.255.128
TFTP Server 1
Default Router 1		10.88.6.1
Default Router 2
Default Router 3
Default Router 4
Default Router 5
DNS Server 1		10.88.24.12
DNS Server 2		10.88.24.13
DNS Server 3		10.88.24.11

[Daniele Giordano]

Are TFTP options configured on your DHCP server?

Use option 150 and 66.

Regards.

[Richard Dumag]

Yes, DHCP is setup with couple of TFTP servers.

I just discovered that this phone is not in the voice vlan.  I went ahead and changed the vlan settings and voila!!

Thanks for the response!

[mopauly]

Good thing you found it before having a user complain of a really bad quality call because of no QOS lol