10-01-2013 10:51 AM - edited 03-16-2019 07:38 PM
Hi All,
Webapps folder is missing in this path C:\ProgramFiles\wfavvid\tomcat_appadmin\ and I am not able to login to the appadmin webpage.
Please suggest what needs to be done.
UCCX version is 7
Thanks
Bhavna
Solved! Go to Solution.
10-02-2013 07:29 AM
IT is good you checked for firewalls
Also confirm no antivirus block this or you can try from another machine
Also check if you can login with another user that have reporting capabilities
Also please check this good link
http://docwiki.cisco.com/wiki/HRC_login_fails_with_a_communication_error_message
Regards
Haitham
10-02-2013 07:52 AM
Hi Haitham,
The antivirus is disabled and I also tried with a different user and a different machine its still not working. Wondering if I need to restart any specific services for this. I have also done what is mentioned in the above link but no luck.
10-02-2013 08:35 AM
Hi,
Kindly check this link
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080aa8e6f.shtml#p2
Also please confirm the user is having reporting capabilities assigned
If not
Please check the traces from control center > CRS SQL Server - Historical > [press glasses] > get the ERRORLOG file of the time of login
Regards
Haitham
10-02-2013 08:53 AM
Hi Haitham,
I am not receiving any errors for my logins for today. The error log file is not updated since yesterday.
10-03-2013 10:20 AM
Hi,
I am receving the below errors.
10/3/2013 11:52:52 AM %CHC-LOG_SUBFAC-3-UNK:Failed to load authentication response due to empty XML buffer from authentication servlet)
2: 10/3/2013 11:52:52 AM %CHC-LOG_SUBFAC-3-UNK:Login Error | An Error occurred while attempting to communicate with web server. Check your user id and password and try again.
10/3/2013 11:52:52 AM %CHC-LOG_SUBFAC-3-UNK:Failed to load authentication response due to empty XML buffer from authentication servlet)
2: 10/3/2013 11:52:52 AM %CHC-LOG_SUBFAC-3-UNK:Login Error | An Error occurred while attempting to communicate with web server. Check your user id and password and try again
Please suggest..
10-07-2013 06:12 AM
Can anyone please suggest on this.
Thanks
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