03-07-2013 06:24 AM - edited 03-16-2019 04:07 PM
Hi All,
I am configuring MVA and having an issue where i am able to reach the IVR, enter the pin, get authenticated and when i dial the number i want to connect, the call just disconnects. This is a lab setup where i am trying to call an internal extn which is not assigened to any partition from my mobile CIPC.
In the voice ccapi debugs i see a cause value of 16 which is normal disconnect.
Looking for help...!!
Thanks,
Aj
03-07-2013 06:43 AM
AJ,
Since the target extension is in the
I have seen people use a voip dial-peer in the latter scenario. So, check that. If you are using a voip dial-peer because you have to then I would check the voice codec assigned to the dial-peer.
What application / IOS versions are we talking about here? Have you debugged the application (on the IOS device)?
-Bill (@ucguerrilla)
Please remember to rate helpful responses and identify
03-07-2013 07:12 AM
Please reply with more info.
1.Why are you using "CIPC" for calling into CUCM, PSTN will also work fine.
2.Have you tried calling MVA number from CUCM's internal IP Phone, this should also work.
3. Kindly give the details on what phones are configured on CUCM and from where you are calling,
I can tell you a scenario in which it did not worked for me:
Had only one PSTN line, called to MVA number in CUCM , then CUCM was not able to divert call out to PSTN.
reason- It needed two PSTN lines.
Explain your scenario more please.
03-07-2013 08:21 AM
William/Aman,
Thanks for your reply
Here are the dial peer configs. I am running on IOS ver 12.4(22)T5 and cucm 7.0(1)
Call comes in from my PSTN lab rtr which has the CIPC registered to it.
call comes in through E1 0/0/0, 10.120.10.11 is my cucm and 8050 is the MVA number configured. Cucm is recognising my mobile number and just asking for the pin.
dial-peer voice 8050 voip
service mobile
destination-pattern 8050
voice-class codec 1
session target ipv4:10.120.10.11
dial-peer voice 20 pots
service mobile
incoming called-number 8050
port 0/0/0:15
no service password-encryption
voice service voip
allow-connections h323 to h323
dsp services dspfarm
service mobile http://10.120.10.11:8080/ccmivr/pages/IVRMainpage.vxml
service mobile
service mobile
voice class codec 1
codec preference 1 g711ulaw
Thanks,
AJ
03-07-2013 09:00 AM
Aj - Just remove the service mobile under VOIP dial-peer and try. Your pots dial-peer looks good.
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03-07-2013 10:50 AM
I agree with Kasirman.
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03-08-2013 10:35 AM
Hi kasi,
I will check it today and will update.
Thanks
03-08-2013 05:36 PM
Kasi..Tried it still no luck...the same thing.
03-08-2013 11:00 PM
Add more codecs in Voice class codecs, keep G711 as preference 1 and G729 and others as lower preferences.
Check if this helps.
- Aman
03-09-2013 05:11 AM
Hi All,
I din't add the MVA number in the cucm(media resources->mobile voice access). After adding calls started working.
Thanks for the help.
AJ
03-09-2013 07:45 AM
Yes Aj, it is the mandatory task and it is easy to miss.
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