09-30-2013 06:43 AM - edited 03-16-2019 07:36 PM
I am having an issue that stemmed from not getting RingBack from a UCCX Application but I have now learned that the problem stems from my Music On Hold Servers in CallManager. I have to reset the MOH Servers in CallManager and then I will get MOH for one call, if I hang up and call again I will get dead air. I have done this several times and have a definite pattern. Attached are screenshots of my MOH server configs.
09-30-2013 07:05 AM
Hi Jeff.
Are internal calls between IP Phones working?
Is PSTN user, aways able to hear MoH?
Are CTI Ports in the correct Device Pool?
Let me know
Regards
Carlo
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"The more you help the more you learn"
09-30-2013 08:01 AM
PSTN User is not able to hear MOH either, CTI Ports look good
09-30-2013 08:20 AM
Ok.
Please specify CUCM version and if internal calls are ok with MoH.
Thanks
Carlo
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"The more you help the more you learn"
09-30-2013 12:16 PM
Also send the output of "show media streams" from CUCM CLI on all nodes. Does restarting IP Voice Media Streaming application on all nodes help? (do after-hours)
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