04-03-2020 03:04 PM
Hello! We have implemented the use of MRA/Expressway in our org & have several 8865 series phones deployed with our users, these users have more than 1 line/number tied to their phone. The main 'user' line rings & allows for calls just fine but a secondary line on the phone does not ring nor can you make any outbound calls, when you dial a number it simply just sits at the number entry screen. Not to sure where to look first but any help would be greatly appreciated!
TYIA!
04-03-2020 03:20 PM
Do you meet the minimum requirements regarding product versions for multiline?
If so, have you enabled path headers?
04-04-2020 12:14 AM - edited 04-04-2020 07:37 AM
Recommend to look through these links for needed steps to enable multi line support in MRA.
https://community.cisco.com/t5/ip-telephony-and-phones/mra-multiline-phone/m-p/3774701#M374381
04-04-2020 07:35 AM
Is "SIP Path Headers" enabled on Expressway-C under Configuration --> Unified Communications --> Advanced
02-24-2021 02:18 PM - edited 02-24-2021 02:18 PM
Thanks Chris! This fixed our problem, main number worked, others failed inbound/outbound but were configured correctly in CUCM. Have 8841 phones with MRA 8.11.
+5
09-13-2022 12:49 PM
Thank you this resolved the issue for me as well. The location was slightly different so I've attached a screen shot for others.
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