Multiple extensions to one Cisco IP phone

[jdbilotta]

I have remote employees with assigned extensions, but short on phones. Is it it possible to have multiple internal extensions assigned to 1 phone?

[Kunal Narula]

It depends on number of lines you phone model supports.Are you registering these phones on CUCM or CME ?

Thanks!

Kunal

[jdbilotta]

These phones all have 2 lines. 

[Wilson Samuel]

Yes, its possible, however what is the benefit of doing it? more over it may create pretty awkward situation e.g. when the phone is being already used and another call comes, what should then happen?

Regards

[jdbilotta]

If the calls are permanantly forwarded to a cell phone or home office phone their call waiting or voicemail should handle multiple calls at a time. Correct?

[Chris Deren · Accepted solution]

if the idea for the remote users to have voicemail then all you need to do is create CTI RPs with their extensions and setup call forward all to voicemail where you have users with matching extensions.

[jdbilotta]

The purpose is to have a direct business line, but have it permanently forwarded to their offsite phone. Which would also allow internal office staff to reach them by extension. 

[Chris Deren]

Then CTI Route points or translation patterns is all you need.

[Mohammed al Baqari]

Hi,

Think about using softphones such as CIPC. This will give a relief for remote workers to send/receive calls from their laptops/desktops.

Also, you can think about Jabber on mobile phones to extend their reachability assuming that your licenses and CUCM hardware/software allow this.