MVA cannot hear prompt after enter your remote destination number

[CSCO11555492]

Greeting

I  am trying to configure Mobile voice access my call manager in 7.0.2 the  call is connected and i get a prompt " welcome to cisco unified  communication enter your remote destination number follow by the bound  key " after that i am unable to hear any thing and call will be  disconnected

here is my configuration in H323 gateway

voice service voip

allow-connections h323 to h323

fax protocol cisco

application

service mva http://142.100.64.11:8080/ccmivr/pages/IVRMainpage.vxml

!

dial-peer voice 3000 pots

service mva

incoming called-number 3000

direct-inward-dial

forward-digits all

dial-peer voice 2 voip

destination-pattern 3...$

voice-class codec 1

voice-class h323 1

session target ipv4:142.100.64.11

dtmf-relay h245-alphanumeric

no vad

here is my configuration in my call manager

1 - enable enterprise feature in service parameter

2- enable mobile voice access in service parameter

3- Mobile voice access number is 3000

4-Matching Caller ID with Remote Destination = partial match

5-Number of Digits for Caller ID Partial Match = 7

6 - under media resource mobile voice access directory number is 3000

7 -enable mobile voice access for certain user

8- create remote destination profile for this user

9- create remote destination number for remote destination profile

[ashok_boin]

Hello,

Have you enabled mobility for the user?

Sent from Cisco Technical Support iPhone App

[CSCO11555492]

ya its step number 7 in call manager configuration

7 -enable mobile voice access for certain user

[brmeade]

Try doing a full match on the Remote Destination number.  CUCM 7.0 had a lot of partial match issues.  The prompt should be asking for your PIN, not the number.  It should tell you to press 1 to dial a number.

[ejlbarcelon]

hi all,

just new to MVA and i have reached the IVR where it is saying " enter your remote destination number" do i really need to create a destination profile if we are not enabling mobile connect just MVA?

if destination profile is required what destination number will i need if we are not to use mobile connect?

[brmeade]

You need a Remote Destination Profile for MVA so you can add the shared line as well as set the appropriate CSS on the line/device.  On the Remote Destination number, just don't check "Mobile Connect".  The destination number will vary depending on if you're using full-match or partial-match.

[Nishant Savalia]

Hi,

Do you have subscriber in your network?

If yes, then to which server your phones are registered? I mean with Publisher or subsciber?

Because as per your configuration you have one dial-peer pointing towards IP (142.100.64.11).

Also, please check if your deskphone number is marked or checked in Remote Destination Number.