12-22-2011 08:01 AM - edited 03-16-2019 08:40 AM
Hi All
I'm having a bit of a problem with some users finding that the MWI on their phone isn't lighting up when they have a voicemail. The users all seem to be limited to one particular partition/css. However, it has only stopped working in the last couple of days and as far as I'm aware nothing in the setup has changed.
Additionally, if they ring the MWI on/off extensions, the light comes on and off fine. Any ideas?
Paul
12-22-2011 08:07 AM
Maybe mention th VM system and version are you using ?
12-22-2011 08:36 AM
Sorry yeah it's Unity 5.5 Build 5.0(1)
12-22-2011 08:16 AM
What type of Unity are you using?
On the CCM the MWI ON and OFF are configured correct? On the Unity the MWI ON and OFF are the same numbers
Regards
12-22-2011 08:36 AM
Unity 5.5 Build 5.0(1)
Yep, I've checked the MWI on and off numbers on CCM and Unity.
Cheers
Paul
12-22-2011 09:04 AM
Paul,
Have a look at this link
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080711ae3.shtml
I think your issue may be down to the Unity VM ports CSS not being able to
see the phones partition
Regards
Alex
12-23-2011 01:44 AM
Good suggestion. As it turned out, the CSS for the unity ports did not include the partition with the phones. However, I have rectified this and it is still not working
Do I need to restart anything to see the change?
12-23-2011 03:44 AM
Hi Paul.
Calling from an IP Phone MWI On/Off numbers, does the light work?
Let me know
Regards
Carlo
12-23-2011 03:51 AM
Yes it does. This is what confuses me!
Paul
12-23-2011 06:40 AM
Hi Paul.
Did you had a look to this guide?
HTH
Regards
Carlo
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