07-10-2014 10:35 AM - edited 03-16-2019 11:22 PM
07-10-2014 11:53 AM
Can the affected users dial the MWI On & Off numbers? If no, verify the Trunk on both sides.
Regards,
Yosh
07-10-2014 12:20 PM
Thank you yahsiel.
They don't have that option. They can dial / access voicemail properly and the 4-digit dialing between the Avaya and Cisco Systems is working properly. I assume the power cycle of the gateway may fix this then, since all other phone system functions are working properly?
07-10-2014 12:26 PM
Which option don't they have? Are you using SIP or SCCP integration, on your Cisco Unity Connection server?
Regards,
Yosh
07-10-2014 12:49 PM
Excuse my ignorance, but where would I find if we are using SIP or SCCP? Learning as we go.
Also, I don't believe I understand what you mean by dialing the MWI On & Off numbers - they can dial the 4-digit number to access there voicemail, but that is all we ever do.
Once again sorry, and your help is greatly appreciated. Thanks.
07-10-2014 12:59 PM
If you have a SIP Trunk to the CUC then it's a SIP Integration.
In CUCM if you go under "Advanced Feature>Voicemail>Message Waiting" you will find a MWI On & Off Directory number (If its a SCCP Integration).
Configuration Guides:
http://www.cisco.com/c/en/us/support/unified-communications/unity-connection/products-installation-and-configuration-guides-list.html
Regards,
Yosh
07-11-2014 05:52 AM
It is SCCP.
In CUCM, if I go under "Users---Message Waiting Indicator", the Enabled column is checked for all users.
Thanks again.
07-11-2014 06:37 AM
Hi
Kindly check the MWI configuration from CUC - go to telephony Integration - Port group - you will find MWI on & off check if you type the correct ext. as the MWI on & off which are configured on CUCM. Kindly check attached for screenshots from CUC & CUCM config.
Thanks
Please rate all useful information
07-11-2014 06:40 AM
Hi
Kindly dial from any IP phone the mwi on ext then dial mwi off . if the phone led become red after dialing mwi on , then the disappear after dial mwi off , that means mwi on & off configured properly on you cucm , if not so we have to get a screenshot of cucm configuration for MWI on & off.
Thanks
please rate all useful information
07-11-2014 11:35 AM
Thank you so much.
Just returned from a 3 hour meeting regarding a VoIP rollout in another county. I will take a look at this later today or early next week and post results. Truly appreciate it.
07-11-2014 11:50 AM
Sorry for any confusion and thanks again however, as stated in my initial message, we have 3 buildings - 2 running Cisco VoIP and 1 running Digital Avaya - they are all on Unity voicemail and the Avaya system is connected to the VoIP system via a 2901 Gateway.
The Cisco Unity for the 2 buildings that have Cisco VoIP are SCCP and the Avaya System is connected to Cisco Unity via SIP - sorry.
I attached 2 word docs with print screens of the Port Group pages thant you asked me to review.
Any more help is greatly appreciated. Thanks.
07-11-2014 12:48 PM
There were about 15 users we knew of with this issue - I tested disabling their MWI, then saving, then re-enabling the MWI, and saving and this actually worked. I did it for the rest of the users and have heard back from half and all their MWI's are now working - thanks so much for all of your help, but a simple diable/enable seemed to fix it. Just curious as to what would cause this. As I said, they only thing I did was restart the servers almost 2 weeks ago.
Hope this thread may help someone else in the future. I guess just like restarting a computer fixes 99% of problems, a simple disable/enable fixed this one. Thanks again.
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