cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
831
Views
0
Helpful
1
Replies

Mwi not working intermittently

Abhishek Singh
Cisco Employee
Cisco Employee

Hi ,

Facing an issue with cisco unity connection

problem description : a user has a problem with MWI indicator ( intermittently ) , told that , initially was not able to receive vmail nor was able to get a mwi for that, did a hard reset and all the rebooting, after that, intermittently.

cisco unity version : 7.0.2.

On the user page in unity connection, the mwi current status is shown as off ?

How can we begin troubleshooting  this, and how to begin ?

Whatever level you reach getting better never stops -- Sachin Tendulkar
1 Reply 1

Rob Huffman
Hall of Fame
Hall of Fame

Hi Abhishek,

A good starting point would be this doc

Message Waiting Indicator Is Not Working on Cisco Unity Connection

http://www.cisco.com/en/US/products/ps6509/products_tech_note09186a0080b2ed0b.shtml

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/troubleshooting/guide/7xcuctsg050.html

Cheers!

Rob