My IP phones doesn´t update the firmware, after we upgrade from CallManager 3.3 to 7.1.5

[jonathangomez]

The CallManager 7.1.5 is a new installation.

I don´t know why this happens.

The phones still remain with the old firmware images.

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[Rob Huffman]

Hi Jonathan,

I'm guessing that your IP Phones may require an incremental upgrade

approach before being able to get to the Firmware that is default with

CUCM 7.1(5). If you can provide the Model (s) in question and their current

Firmware Load (s) I'm sure we can help

Cheers!

Rob

[jonathangomez]

Hi Rob.

Thanks for your info.

The phones ares 7940/60, 7970 and 7912.

ACTUAL FIRMWARES

P00307010200  ---> 7960

App Load ID  Jar70.2-8-0-98.sbn
Boot Load ID  7970_64060118.bin ---->  7970

App Load ID CP7912080003SCCP070409A
Boot Load ID LD0100BOOT021112A ---->  7912

[Rob Huffman]

Hi Jonathan,

Yes, like we thought...you are running into the issues listed below due to the

version(s) of your existing Firmware;

Check out what 7.1(5) is trying to load

Table 20 Default Loads for Cisco Unified Communications Manager Release 7.x

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html#wp43813

For the 7940's

Note You cannot upgrade to firmware release 8.1(2) directly from firmware release 8.0(10) or an earlier release. You have to upgrade to firmware release 8.1(1) first, then upgrade from release 8.1(1) to release 8.1(2).

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7960g_7940g/firmware/8_1_2/english/release/notes/796040_812.html

For the 7970's

Firmware Upgrade Issues for SCCP

Note For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(3) or greater, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 8.5(3) or later.

Note This section applies to the Cisco Unified IP Phone 7971G-GE, 7970G, 7961G-GE, 7961G, 7941G-GE, 7941G, 7911G, and 7906G.

The following upgrade issues apply:

•If you are currently running firmware earlier than 6.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you must first install an intervening 7.0(x) load to prevent upgrade failure. Cisco recommends using the most recent 7.0(3) load as the intervening load to avoid lengthy upgrade times.

•If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you can do so directly. However, expect the upgrade to take twice as long as usual.

•Device packs are required to enable IP Phones in the Cisco Unified Communications Manager database. For Cisco Unified CallManager 4.2 and earlier, these device packs are required. For Cisco Unified CallManager 4.3 and Cisco Unified Communications Manager 6.0 and later, you must run the device pack and reboot the Cisco Unified Communications Manager server.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/firmware/8_5_3/english/release/notes/7900_853.html

Cheers!

Rob

[jonathangomez]

thanks rob for all.

I'm going to  do the procedure, I hope that everything works...

Best regards.

Jonathan.