Need Help on Configuring Simple Auto Attendant on CME Router

[VCsupport17]

Hello Community,

We have CME router and IP phones in the company. Internal calls are working fine. My next step is to enable external calling via FXO and want to enable Auto Attendant service.

I have this version of of the 2921 router and CME version:

=========================================================================

CME-Router-2921#sh version
Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.4(3)M3, RELEASE SOFTWARE (fc2)

Cisco CISCO2921/K9 (revision 1.0) with 479232K/45056K bytes of memory.
Processor board ID FGL2015113R
4 Gigabit Ethernet interfaces
2 terminal lines
16 Voice FXO interfaces
1 Internal Services Module (ISM) with Services Ready Engine (SRE)
Cisco Unity Express 8.6.6 in slot/sub-slot 0/0
DRAM configuration is 64 bits wide with parity enabled.
255K bytes of non-volatile configuration memory.
255488K bytes of ATA System CompactFlash 0 (Read/Write)

CME-Router-2921#sh telephony-service
CONFIG (Version=10.5)
=====================
Version 10.5
Max phoneload sccp version 17
Max dspfarm sccp version 18
Cisco Unified Communications Manager Express
For on-line documentation please see:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html

=======================================================================================

I also attached the logs for the router's flash.

With the versions I have on my CME router and existing files on router's flash, is it possible to enable Auto Attendant services? We just need a simple auto attendant wherein external calls will call in via the FXO ports and they can hear an Auto Attendant that will say a welcome message and giving instruction to the caller.

The simple Auto Attendant feature we need:

1. Welcome message - Saying the Company name and blah blah blah then;

2. Giving instruction message like "If you know the extension you want to reach please dial it now or dial 0 for operator assistance"

What are needed procedures and steps to enable this? Do I need to upload a file of the router?

Please give some sample configuration that I can follow.

Thanks for your help.

Sy

[ankit.makwana]

Dear VCsupport17,

   If you have solved this issue then plz give me this solution me too have same problem.

  and anyone else have solution then please give me

and tell me first is its supporting this feature or not?

Thankx

[VCsupport17]

Hi Ankit,

Yes, i resolved my issue.

You just need the "its-CISCO.x.x.x.x.tcl" file. I have attached the file.

Extract the zip file and upload the files on router's flash.

In my case, we customized the welcome message and prompt so we recorded the audio files in .au format with 8khz,8-bit, g711ulaw encoding and rename the audio file to "en_welcome.au" and "en_enter_dest.au". I deleted the default audio prompts (en_welcome.au and en_enter_dest.au) on the flash and uploaded the new recorded audio prompts with the same file names.

Then use the audio-prompt load command to use the new voice prompt you just uploaded on the flash.

Router# audio-prompt load flash:en_welcome.au

Router# audio-prompt load flash:en_enter_dest.au

Here's my current config on my CME:

application

 service aa flash:its-CISCO.2.0.3.0.tcl

  paramspace english language en

  paramspace english index 1

  param operator 1000 

  paramspace english location flash:

  paramspace english prefix en

  param aa-pilot 900  

  param welcome-prompt _welcome.au

Then i have dial peers:

dial-peer voice 1004 voip

 service aa   

 destination-pattern 900

 session target ipv4:192.168.0.2 

 incoming called-number 900

 dtmf-relay h245-alphanumeric

 codec g711ulaw

 no vad

!

dial-peer voice 33 pots

 service aa  

 direct-inward-dial

 port 0/3/3  

Let me know if you need help.

[miholiavotra]

Hi every One, I'm a newer at cisco collaboration so I need to configure the CME, for labs, with an AA and B-ACD service. For me  the menu is: "welcome to my compagny, to join the sales team tape 1, for IT departement, tape 2, for communication, tape 3 , to join our operator, tape 4 . For the after sales services, tape 5if you know your extension, tape 6. 

My question is, is the tcl scripts still the same whatever the options menu ?