I'm having an issue where I have a call handler setup such that it provides options. One of those options is to attempt to transfer to another call handler. That call handler is setup such that under the transfer section I've entered in an external...
Forum Posts
Resolved! license non-compliance
We have an issue where our system is out of compliance due to one account being an enhanced plus account when we shouldn't have any. Two phones are assigned to the problem user, but when I try to remove one of the phones to anonymous or another user ...
The Cisco 8861 phone registers with the Cisco 8200 CME without any issues when connected via LAN. However, when attempting to use Wi-Fi, the phone does not obtain an IP address from the DHCP server. The same SSID was tested with a laptop, and it su...
Resolved! 9841 Message Waiting light
Previously, the illuminated portion of the phone in between the upper black and lower gray sections would flash upon receipt of a new voicemail message. A customer reported they were no longer seeing the MWI on their 9841 phone. I noticed the same on...
hi All, I am trying to troubleshoot issue that came up with FXO call remotely as i do not have access to the voice gateway at the moment. Apparently the FXO is connected to a cellular gateway with a SIMcard inserted i ran debug vpm all & this is t...
Greetings to my dear friends and engineers.A number of Cisco extensions are in a hunt group. When calling outside the network, instead of a beep and a call, the phone hears ambient sound and has to be called several times to establish a connection. T...
what cisco flex license does new phone 9811 need? access or enhanced type?
customer needed one cordless phone that should be kept in reception. is any model available that support cme? if cisco dont have any third party phone that support this available?
customer purchased new cisco ip phone 8875, but unable to add to their existing cucm 14.0.1.10000-20 and not showing in the phone list this modelDo they need to upgrade CUCM 14 to support 8875 phone or any device pack to be installed?
I'm using Cisco 88XX phones through secure access, registering them to Zoom. I can get the phones to register, but I am getting one-way audio. It's the users in the office that cannot hear but can be heard.Zoom workplace on laptops do not have this ...
I have Cisco 8851 phone that was converted somehow to 3PCC. After few years of using it died and i flashed NAND firmware from second phone. Now both have the same mac address, is there any way to change it back to factory mac address?
We have six SIP phones — three wireless and three wired.Router: C8200L-1N-4TPhones: Cisco CP-7821-K9 – 3 units Cisco Desk Phone 9871 (Carbon Black) – 3 units All three SIP trunk pilot numbers need to terminate on a single reception phone, mea...
Resolved! RTMT version 15 in Windows 11 is tiny
I have had my first occasion to need RTMT v15 and was a little surprised to see it's not an installer anymore but rather a folder with a run.bat file to launch the app. I have previous versions of RTMT working fine on my Windows 11 box thanks to the ...
A few years ago per request from a CCX customer, I created a few generic Jabber/CCX profiles for training new Resources who do not yet have what we call a NetID (LDAP). Typical Jabber users sync with an LDAP directory which has the user ID and phone ...
Hello,Since migrating to Webex we are experiencing one-way audio issues on some calls (not all) after the callee puts an external caller on hold and resumes the call. Then the callee can't hear the caller but the caller can hear the callee fine.We st...
