Night-service configuration - CME Version 7.1

[dsengelhardt]

We have a client who is reporting their phones ringing while the night-service schedule is active. I haven't found out yet if they are ringing with a burst as I understand they should during the night-service. My question is - in order to avoid the phones ringing at all during the night-service and forwarding directly to the call-forward destination, can I remove the night-service bell config from the ephone-dn or will that disable the night-service schedule for it completely? Configuration snippets below..

************************

night-service code *12345
night-service day Sun 09:00 08:59
night-service day Mon 20:45 08:59
night-service day Tue 20:45 08:59
night-service day Wed 20:45 08:59
night-service day Thu 20:45 08:59
night-service day Fri 17:00 08:59
night-service day Sat 09:00 08:59

*************************

ephone-dn 9 octo-line
number 7700
name Reception
call-forward busy 5110
call-forward night-service 87700 <----------voicemail-----<<<
call-forward noan 5110 timeout 25
corlist incoming OR911
huntstop channel 5
no huntstop
night-service bell

ephone-dn 149 octo-line
number 7700
name Reception
preference 2
call-forward busy 5110
call-forward night-service 87700 <----------voicemail-----<<<
call-forward noan 5110 timeout 25
corlist incoming OR911
night-service bell

[Rob Huffman]

Hi there,

Yes, you can remove the Night Service Bell config without impacting the actual night service functionality.

To mark an ephone-dn for night-service treatment, use the night-service bell command in ephone-dn configuration mode. To remove the night-service treatment from the ephone-dn, use the no form of this command.

night-service bell

no night-service bell

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/command/reference/cme_cr/cme_n1ht.html#wp3303696642

Cheers!

Rob

[dsengelhardt]

But won't that remove that phone as a participant in the night-service schedule? We still want the phone to follow the schedule, just not ring and go straight to voicemail

[Rob Huffman]

My bad! Yes, you are correct the Night service bell works hand in hand with;

call-forward night-service 87700 <----------voicemail-----<<<

Cheers!

Rob