06-08-2018 07:03 AM - edited 03-17-2019 12:59 PM
Hi ,
We have 2 nodes for UCCX.
When we have node1 as primary .We are facing issues with no agent data under supervisor desktop.Sometimes the agents are also getting logged out form IPCC.
Everything works fine on Node2 .
Please help ?
06-08-2018 07:07 AM
Have a check at firewall rules.
In CAD/CSD, there are ports outbound from UCCX/CAD servers to CAD/CSD. (Not only inbound)
06-08-2018 07:12 AM
Hi Jafar ,
Could you please help me with the ports that communicates between the UCCX server and the CAD/CSD.
06-08-2018 07:21 AM
Hi there
Just curious whats the services are saying.. All happy and IN SERVICE on both servers. Please check the DB Replication status.
admin:utils uccx dbreplication status
This guide will help you for the Firewall ports
Please check any antivirus running on the CSD desktop. Its a hazzle most of the time.
Also try doing a synchronization of Directory service from Cisco Desktop Admin .
1) Go to Cisco Desktop Admin
UCCX Admin page --> Navigation Bar --> UCCX Administation page, UCCX
Serviceability, Cisco Desktop Admin
2) Go to --> Services configuration -->Synchronize directory Service
Perform a manual synch of the Directory services.
1) Go to "Cisco Unified UCCX serviceability"
2) Click on tools --> Control Center --> Network Services
3) Restart the " Cisco Desktop Sync Service"
Hope this Helps
Cheers
Rath!
***Please rate helpful posts***
06-08-2018 07:58 AM
Hi Rath ,
I have done the Db replication and it is fine.
I have compared the service list of both the nodes.They are also fine.
Both the nodes are in the same location(UK).The agents are from India and UK .
The antivirus issue is not applicable as agent summary works fine on Node 2 on the same systems.
We have restarted the desktop sync service and directory service.
However no change .
06-08-2018 07:29 AM
Check this document (Table 1 Unified CCX Port Utilization)
Cisco Unified Contact Center Express Operations Guide
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