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No Agent data displayed under supervisor desktop

Hi ,

We have 2 nodes for UCCX.

When we have node1 as primary .We are facing issues with no agent data under supervisor desktop.Sometimes the agents are also getting logged out form IPCC.

Everything works fine on Node2 .

Please help ?

5 Replies 5

Have a check at firewall rules.

In CAD/CSD, there are ports outbound from UCCX/CAD servers to CAD/CSD. (Not only inbound)

 

Hi Jafar ,

Could you please help me with the ports that communicates between the UCCX server and the CAD/CSD.

Hi there

 

Just curious whats the services are saying.. All happy and IN SERVICE on both servers. Please check the DB Replication status.

 

admin:utils uccx dbreplication status

 

This guide will help you for the Firewall ports

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_5/configuration/guide/RCCT_BK_P8892FBB_00_port-utilization-guide-uccx-solutions/RCCT_BK_P8892FBB_00_port-utilization-guide-uccx-solutions_chapter_00.html

 

Please check any antivirus running on the CSD desktop. Its a hazzle most of the time.

 

Also try doing a synchronization of Directory service from Cisco Desktop Admin .

1) Go to Cisco Desktop Admin
UCCX Admin page --> Navigation Bar --> UCCX Administation page, UCCX
Serviceability, Cisco Desktop Admin

2) Go to --> Services configuration -->Synchronize directory Service

Perform a manual synch of the Directory services.


1) Go to "Cisco Unified UCCX serviceability"
2) Click on tools --> Control Center --> Network Services
3) Restart the " Cisco Desktop Sync Service"

 

 

Hope this Helps

Cheers
Rath!


***Please rate helpful posts***

Hi Rath ,

I have done the Db replication and it is fine.

I have compared the service list of both the nodes.They are also fine.

Both the nodes are in the same location(UK).The agents are from India and UK .

The antivirus issue is not applicable as agent summary works fine on Node 2 on the same systems.

We have restarted the desktop sync service and directory service.

However no change .

 

 

 

 

 

Check this document (Table 1 Unified CCX Port Utilization)
Cisco Unified Contact Center Express Operations Guide