Hi Guys , I need urgent help here. I have deployed the ccb application where it has to precision queues. As pert he business requirement . Calls hits pq1 and then given an option for callback which hits the pq2 (ccb). I am calculating the ewt here . ...

Hi all, I am quite stuck to get a report where the  call answered needs ro be calculated when a call is moved out to another pq. The scenario is that I have a courtesy callback setup with 2 pqs. 1st pq is the ivr where the calls land and if the agent...

Hi all, We have a setup of courtesy callback as follows: inbound call>>>>PQ>>>CCB Now when the calls enters the PQ after certain time it is forwarded to CCB . The call still shows in queue since the inbound call leg is still present until the caller ...

Hi All, I want to have a host file entry in the UCCX server. The host file will have the FQDN and the resolved IP address against it . like xyz.domain.com resolves to X.X.X.X Can this be done in the UCCX root file/etc like it is done in Windows .

Hi All, The current UCCX version is 11.6.1.10000-51 .I want to do a direct upgrade to 12.5.1 .Please let me know which version I can do a direct upgrade since there is a 12.5.1 base version and SU1 and SU2 to download. Its quite urgent .