No caller ID showing on desk phones

DOUGLAS DRURY · ‎08-03-2014

Hi All,

I have a strange issue that I can't seem to get to the bottom of. When the CME receives an incoming call users can only see 90 on there desk phones. I've looked back at my other configs but can't seem to see when the issue is. caller ID works for internal calls.

GJ-CME-01#sh run brief
Building configuration...

Current configuration : 13282 bytes
!
! Last configuration change at 14:27:46 UTC Sat Aug 2 2014 by tsadmin
version 15.2
service timestamps debug datetime msec localtime
service timestamps log datetime msec localtime
no service password-encryption
service internal
service sequence-numbers
!
hostname GJ-CME-01
!
boot-start-marker
boot-end-marker
!
!
logging queue-limit 10000
logging buffered 10000000
logging rate-limit 10000
no logging console
no logging monitor
enable secret 5 $1$lx04$m.jUoK8kxvjUxyfqvcaa7/
!
no aaa new-model
network-clock-participate wic 0
network-clock-participate wic 1
!
ip cef
!
!
!
!
!
!
!
ip dhcp excluded-address 192.168.30.1 192.168.30.9
ip dhcp excluded-address 192.168.30.201 192.168.30.254
!
ip dhcp pool CME
import all
network 192.168.30.0 255.255.255.0
domain-name JACKS.local
dns-server 192.168.30.1
option 150 ip 192.168.30.1
default-router 192.168.30.1
lease 0 10
!
!
!
ip domain name jacks.local
no ipv6 cef
multilink bundle-name authenticated
!
!
!
!
isdn switch-type vn3
!
!
trunk group GJ_ISDN_Trunk_Group
hunt-scheme least-idle
!
!
crypto pki trustpoint TP-self-signed-2056135179
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-2056135179
revocation-check none
rsakeypair TP-self-signed-2056135179
!
!
crypto pki certificate chain TP-self-signed-2056135179
certificate self-signed 01
voice-card 0
!
!
!
!
voice iec syslog
voice hunt-group 1 parallel
final 2002
list 7407,7405,7406,7408
timeout 10
pilot 2001
!
!
voice hunt-group 2 parallel
final 7497
list 7401,7402,7403,7404
timeout 10
pilot 2002
!
!
!
!
voice translation-rule 1
rule 1 /^.*/ /516099/
!
voice translation-rule 2
rule 1 /^516099$/ /2001/
!
voice translation-rule 4
rule 1 // /0/
!
voice translation-rule 5
rule 1 // /90/
!
!
voice translation-profile Inbound
translate calling 5
translate called 2
!
voice translation-profile Outbound_CALLER_ID_516099
translate calling 1
!
!
!
license udi pid CISCO2901/K9 sn FCZ1815C4W4
license accept end user agreement
hw-module ism 0
!
hw-module pvdm 0/0
!
!
!
username tsadmin privilege 15 secret 5 $1$0Bw9$2WIgb0Ejv29NY7HdTFn5I1
!
redundancy
notification-timer 60000
!
!
no ip ftp passive
ip ftp source-interface GigabitEthernet0/0
!
!
!
!
interface Embedded-Service-Engine0/0
no ip address
shutdown
!
interface GigabitEthernet0/0
description Managment from Data LAN
ip address 192.168.20.203 255.255.255.0
duplex auto
speed auto
!
interface ISM0/0
description Unity-Express-Moduale
ip unnumbered GigabitEthernet0/1
ip virtual-reassembly in
service-module ip address 192.168.30.2 255.255.255.0
!Application: CUE Running on ISM
service-module ip default-gateway 192.168.30.1
!
interface GigabitEthernet0/1
description VOICE_LAN
ip address 192.168.30.1 255.255.255.0
duplex auto
speed auto
!
interface ISM0/1
description Internal switch interface connected to Internal Service Module
no ip address
!
interface BRI0/0/0
description GJ_ISDN_1
no ip address
isdn switch-type basic-net3
isdn tei-negotiation first-call
isdn point-to-point-setup
isdn incoming-voice voice
isdn static-tei 0
trunk-group GJ_ISDN_Trunk_Group
!
interface BRI0/0/1
description GJ_ISDN_2
no ip address
isdn switch-type basic-net3
isdn tei-negotiation first-call
isdn point-to-point-setup
isdn incoming-voice voice
isdn static-tei 0
trunk-group GJ_ISDN_Trunk_Group
!
interface BRI0/1/0
description GJ_ISDN_3
no ip address
isdn switch-type basic-net3
isdn tei-negotiation first-call
isdn point-to-point-setup
isdn incoming-voice voice
isdn static-tei 0
trunk-group GJ_ISDN_Trunk_Group
!
interface BRI0/1/1
description GJ_ISDN_4
no ip address
isdn switch-type basic-net3
isdn point-to-point-setup
isdn incoming-voice voice
isdn static-tei 0
!
interface Vlan1
no ip address
!
ip forward-protocol nd
!
ip http server
ip http authentication local
ip http secure-server
ip http path flash:/gui
!
ip route 0.0.0.0 0.0.0.0 192.168.20.254
ip route 192.168.1.0 255.255.255.0 192.168.20.254
ip route 192.168.30.2 255.255.255.255 ISM0/0
!
logging trap debugging
!
!
tftp-server flash:term41.default.loads alias term41.default.loads
tftp-server flash:term61.default.loads alias term61.default.loads
tftp-server flash0:/Phone/SCCP7942/SCCP42.9-2-1S.loads
tftp-server flash0:/Phone/SCCP7942/apps42.9-2-1TH1-13.sbn
tftp-server flash0:/Phone/SCCP7942/cnu42.9-2-1TH1-13.sbn
tftp-server flash0:/Phone/cvm42sccp.9-2-1TH1-13.sbn
tftp-server flash0:/Phone/dsp42.9-2-1TH1-13.sbn
tftp-server flash0:/Phone/SCCP7942/cvm42sccp.9-2-1TH1-13.sbn
tftp-server flash0:/Phone/SCCP7942/dsp42.9-2-1TH1-13.sbn
tftp-server flash0:/Phone/SCCP7942/jar42sccp.9-2-1TH1-13.sbn
tftp-server flash0:/Phone/SCCP7942/term42.default.loads
tftp-server flash0:/Phone/SCCP7942/term62.default.loads
tftp-server flash0:/Phone/SCCP7961/SCCP41.9-2-1S.loads
tftp-server flash0:/Phone/SCCP7961/apps41.9-2-1TH1-13.sbn
tftp-server flash0:/Phone/SCCP7961/cnu41.9-2-1TH1-13.sbn
tftp-server flash0:/Phone/SCCP7961/cvm41sccp.9-2-1TH1-13.sbn
tftp-server flash0:/Phone/SCCP7961/dsp41.9-2-1TH1-13.sbn
tftp-server flash0:/Phone/SCCP7961/jar41sccp.9-2-1TH1-13.sbn
tftp-server flash0:/Phone/SCCP7961/term41.default.loads
tftp-server flash0:/Phone/SCCP7961/term61.default.loads
tftp-server flash:RingList.xml
tftp-server flash:Cisco-synth.raw
tftp-server flash:Cisco-synth.au
tftp-server flash:Desktops/320x196x4/TN-gj.png
tftp-server flash:Desktops/320x196x4/List.xml
tftp-server flash:Desktops/320x196x4/gj.png
!
control-plane
!
!
voice-port 0/0/0
compand-type a-law
cptone GB
timeouts interdigit 0
description GJ_ISDN_1
!
voice-port 0/0/1
compand-type a-law
cptone GB
timeouts interdigit 0
description GJ_ISDN_2
!
voice-port 0/1/0
compand-type a-law
cptone GB
timeouts interdigit 0
description GJ_ISDN_3
!
voice-port 0/1/1
compand-type a-law
cptone GB
timeouts interdigit 0
description GJ_ISDN_4
!
!
!
!
!
!
mgcp profile default
!
!
dial-peer voice 7499 voip
destination-pattern 7499
session protocol sipv2
session target ipv4:192.168.30.2
dtmf-relay sip-notify rtp-nte sip-kpml
codec g711ulaw
no vad
!
dial-peer voice 800 voip
destination-pattern 800.....
session protocol sipv2
session target ipv4:192.168.30.2
dtmf-relay sip-notify rtp-nte
codec g711ulaw
no vad
!
dial-peer voice 8000 voip
destination-pattern 800.
session protocol sipv2
session target ipv4:192.168.30.2
dtmf-relay sip-notify rtp-nte
codec g711ulaw
no vad
!
dial-peer voice 4 pots
trunkgroup GJ_ISDN_Trunk_Group
description Main_Line_Inbound
translation-profile incoming Inbound
incoming called-number 516099
direct-inward-dial
!
dial-peer voice 3 pots
trunkgroup GJ_ISDN_Trunk_Group
description UK_Mobile_Outgoing
translation-profile outgoing CALLER_ID_516099
destination-pattern 907[1-9]........
forward-digits 11
!
dial-peer voice 6 pots
trunkgroup GJ_ISDN_Trunk_Group
description UK_6Dig_Local_Outgoing
translation-profile outgoing CALLER_ID_516099
destination-pattern 9[2-9].....
forward-digits 6
!
dial-peer voice 7 pots
trunkgroup GJ_ISDN_Trunk_Group
description UK_11Dig_National_Outgoing
translation-profile outgoing CALLER_ID_516099
destination-pattern 90[1-3].........
forward-digits 11
!
dial-peer voice 8 pots
trunkgroup GJ_ISDN_Trunk_Group
description UK_11Dig_0800_Outgoing
translation-profile outgoing CALLER_ID_516099
destination-pattern 9080[08].......
forward-digits 11
!
dial-peer voice 9 pots
trunkgroup GJ_ISDN_Trunk_Group
description UK_999_Outgoing
translation-profile outgoing CALLER_ID_516099
destination-pattern 9999
forward-digits 3
!
dial-peer voice 10 pots
trunkgroup GJ_ISDN_Trunk_Group
description Unmatched_Default_Pattern
translation-profile outgoing CALLER_ID_516099
destination-pattern 9T
!
dial-peer voice 11 pots
trunkgroup GJ_ISDN_Trunk_Group
description UK_11Dig_0845_Outgoing
translation-profile outgoing CALLER_ID_516099
destination-pattern 90845.......
forward-digits 11
!
dial-peer voice 12 pots
trunkgroup GJ_ISDN_Trunk_Group
description UK_11Dig_0870_Outgoing
translation-profile outgoing CALLER_ID_516099
destination-pattern 90870.......
forward-digits 11
!
dial-peer voice 20 pots
translation-profile incoming Inbound
incoming called-number 516099
direct-inward-dial
!
!
!
!
gatekeeper
shutdown
!
!
telephony-service
no auto-reg-ephone
authentication credential tsadmin L3monsolE
pin 123456
max-ephones 10
max-dn 15
ip source-address 192.168.30.1 port 2000
max-redirect 7
service dnis dir-lookup
timeouts interdigit 5
system message G&J Jack FR Ltd
url services http://192.168.30.2/voiceview/common/login.do
url authentication http://192.168.30.1/CCMCIP/authenticate.asp
cnf-file location flash:
load 7942 SCCP42.9-2-1S
date-format dd-mm-yy
voicemail 7499
max-conferences 8 gain -6
hunt-group logout HLog
moh "flash:/MOH/Cisco_CallManagerOHM.au"
multicast moh 239.1.1.1 port 16384 route 192.168.20.203 192.168.30.1
web admin system name tsadmin secret 5 $1$4JJ6$yhxjz8DOEq5Oz13EOe.cU.
dn-webedit
time-webedit
transfer-system full-consult
create cnf-files version-stamp Jan 01 2002 00:00:00
!
!
ephone-dn-template 1
call-forward busy 7499
call-forward noan 7499 timeout 18
mwi on
!
!
ephone-template 1
softkeys hold Resume Newcall Select
softkeys idle Gpickup Dnd Cfwdall Redial Newcall
softkeys seized Redial Endcall Cfwdall Pickup Gpickup Callback
softkeys alerting Acct Callback Endcall
softkeys connected Hold Trnsfer Endcall
!
!
ephone-dn 1 dual-line
number 7402
pickup-group 1
label Ext -7402
description George Jack
name George Jack
call-forward busy 7499
call-forward noan 7499 timeout 10
!
!
ephone-dn 2 dual-line
number 7401
pickup-group 1
label Ext -7401
description Martin Jack
name Martin Jack
call-forward busy 7499
call-forward noan 7499 timeout 10
!
!
ephone-dn 3 dual-line
number 7403
pickup-group 1
label Ext -7403
description Jason Jack
name Jason Jack
call-forward busy 7499
call-forward noan 7499 timeout 10
!
!
ephone-dn 4 dual-line
number 7404
pickup-group 1
label Ext -7404
description Steven Maclean
name Steven Maclean
call-forward busy 7499
call-forward noan 7499 timeout 10
!
!
ephone-dn 5 dual-line
number 7405
pickup-group 1
label Ext -7405
description Pam Manett
name Pam Manett
call-forward busy 7499
call-forward noan 7499 timeout 10
!
!
ephone-dn 6 dual-line
number 7406
pickup-group 1
label Ext -7406
description Ashley Reid
name Ashley Reid
call-forward busy 7499
call-forward noan 7499 timeout 10
!
!
ephone-dn 7 dual-line
number 7407
pickup-group 1
label Ext -7407
description Carol Angus
name Carol Angus
call-forward busy 7499
call-forward noan 7499 timeout 10
!
!
ephone-dn 8
number 1
name All
paging ip 239.0.0.1 port 2000
!
!
ephone-dn 9
number 8000....
mwi on
!
!
ephone-dn 10
number 8001....
mwi off
!
!
ephone-dn 11 dual-line
number 7408
label Ext -7408
description Logistics
name Logistics
call-forward busy 7499
call-forward noan 7499 timeout 10
!
!
ephone-dn 12 dual-line
number 0000 secondary 7497
label Ext - 0000
description Unity GDM
name Unity GDM
call-forward busy 7499
call-forward noan 7499 timeout 18
!
!
ephone 1
mac-address 5017.FF96.3988
ephone-template 1
username "Mjack" password 123456
paging-dn 8
type 7945
button 1:2
pin 123456
!
!
!
ephone 2
mac-address 5017.FF96.3A13
ephone-template 1
username "Cangus" password 123456
paging-dn 8
type 7942
button 1:7
pin 123456
!
!
!
ephone 3
mac-address 5017.FF97.159C
ephone-template 1
username "Pmanett" password 123456
paging-dn 8
type 7942
button 1:5
pin 123456
!
!
!
ephone 4
mac-address 5017.FF96.3A12
ephone-template 1
username "Areid" password 123456
paging-dn 8
type 7942
button 1:6
pin 123456
!
!
!
ephone 5
mac-address 5017.FF96.4050
ephone-template 1
username "Smaclean" password 123456
paging-dn 8
type 7942
button 1:4
pin 123456
!
!
!
ephone 6
mac-address 7C95.F323.DE2D
ephone-template 1
username "Jjack" password 123456
paging-dn 8
type 7942
button 1:3
pin 123456
!
!
!
ephone 7
mac-address 5017.FF96.390F
ephone-template 1
username "GJack" password 123456
paging-dn 8
type 7942
button 1:1
pin 123456
!
!
!
ephone 8
mac-address 5CA4.8A65.0DDB
username "logistics" password 123456
type 7942
button 1:11
pin 123456
!
!
!
ephone 9
mac-address 623B.1C82.8C1E
username "GDM"
type CIPC
button 1:12
!
!
line con 0
exec-timeout 0 0
logging synchronous
line aux 0
line 2
no activation-character
no exec
transport preferred none
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
stopbits 1
line 67
no activation-character
no exec
transport preferred none
transport input all
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
stopbits 1
line vty 0 4
exec-timeout 0 0
privilege level 15
login local
transport input telnet ssh
transport output telnet ssh
!
scheduler allocate 20000 1000
!
end

GJ-CME-01#

d.bigerstaff · ‎08-03-2014

voice translation-profile Inbound
 translate calling 5 <--- This is applied to the calling number
 translate called 2

voice translation-rule 5 <--- Which is this rule
 rule 1 // /90/

It looks like that rule is replacing whatever the number is with 90. Are you trying to just prefix a 9 on the calling number so it's easy to redial?

Take a read of this which I think will help - https://supportforums.cisco.com/discussion/11576951/voice-translation-rule-prefix

DOUGLAS DRURY · ‎08-03-2014

Hi,

Yes 9 is prefixed to make it easier to redial. The bit I'm confused by is I've managed to achieve this before using the same translation.

Jameson Gagnepain · ‎08-04-2014

// /90/ should work to prefix 90 onto whatever number your telco is sending you. Perhaps they aren't sending caller digits. I would check with your telco to make sure the feature is enabled.

-Jameson

zdesignstudio · ‎08-04-2014

I would also verify the service is enabled with the carrier and if not have them add it to the BRI channel. I have found this to not be uncommon. We would think that caller id is enabled by default, but many carriers still offer it separately as a billable feature.

Turn on some debugs and see what you get.

debug vpm signal

Please rate useful posts and mark answers as correct if applicable.

d.bigerstaff · ‎07-24-2015

Give it a test with the following handy command

GJ-CME-01#test voice translation-rule 5 01891613513

The output after that should show you the original number and the translated number.