03-18-2014 06:49 AM - edited 03-16-2019 10:09 PM
Hello guys,
I'm actually facing an issue in my IPTel network. When a PSTN user is calling us and if the call is transfered/forwareded he doesn't receive ringback.
Call flow:
PSTN --> SIP Gateway --> CUCM --> Phone 1 --> Forward/Transfer --> Phone 2
I checked the gateway and in each dial-peer pointing to the CUCM I have the command:
- progress_ind setup enable 3
Under the sip configuration, I have a MRGL who contain an annonciator based on doc: http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-version-50/99341-ccm-sip-ringback.html
If someone has an idea...
Hervé Jacquemin
Solved! Go to Solution.
03-21-2014 10:38 AM
Try adding "voice call send-alert" to your CUCM dial-peers. It's supposed to be able to convert a progress message with a progress indicator to an alerting message which should result in a 180 Ringing being sent to CUCM. In that scenario, the phones would play the ringback themselves.
03-18-2014 12:05 PM
You might want to try enabling all of the codecs under the IPVMS service parameters if you haven't done so already. Will probably need to see CallManager traces to see what is going on with the annunciator allocation.
03-19-2014 02:15 AM
Hello,
Thanks for the answer, I checked and enable all the service but the problem is still there (maybe a service to restart to apply the change ??).
I will now go through the logs but which logs are the more specifics for the annunciator?
Thanks,
Hervé
03-19-2014 02:35 AM
Add this on CUBE/SIP gateway and then do a test...
sip
midcall-signaling passthru
03-19-2014 02:44 AM
Just added the commands under "voice service voip" and did a test. Still the same :(
03-19-2014 02:46 AM
03-19-2014 02:48 AM
did it globaly and still the issue
03-19-2014 03:05 AM
03-19-2014 03:20 AM
time 9.58 am
Caller id: 003227894364
Called id: 00496172408170
Forwad all number: 0032496529594
log files from 3890 - 3893 from publisher
log files frmo 2221 - 2225 from subscriber
03-19-2014 07:49 AM
Hello Hervé ,
Sorry for delay in reply .Your call flow is like this as per traces..
10.175.0.6 --> 10.161.10.170 --> 10.161.10.171 --->10.175.0.6
Now the call is going out from 10.161.10.171(SUB i guess) to 10.175.0.6 , then its a responsibility of SYST_CUCM2_ANN to provide ringback. But there is no annunciator is invoking in this call leg. Can you please recheck the MRGLs are they containing ANN ?
And one more thing , try setting up CFA to an internal number and then check the behavior.
rate all helpful post
Thanks
Manish
03-19-2014 07:54 AM
Trunk has DEBHO_MRGL
DEBHO_MRGL contains:
- SYST_ANN_MRG
- SYST_CFB_MRG
- SYST_MTP_MRG
- SYST_MOH_UNICAST_MRG
and then the SYST_ANN_MRG contains:
- SYST_CUCM1_ANN
- SYST_CUCM2_ANN
and both ANN are registerd.
I test this morning and it works fine if I forward to an internal number
03-19-2014 08:09 AM
03-19-2014 08:12 AM
Internally there is no issue, it's just when an outside call is transfer/forwarded outside.
03-19-2014 08:18 AM
Please attach the sh run of your gateway
03-19-2014 08:40 AM
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