Office-hours and non-office hours call forward

[BALAMURUGAN SINGARAM]

In office hours we need to forward their calls to their mobile [user busy or no answer] in non-office hours we need to forward the calls to a voice announcement to CUE.

With time scheduled partition we are able to forward the calls to mobile in office hours, please light me how to forward the calls to voice announcement in non-office hours.

[Marwan ALshawi]

Is this cme or CUCm ?

[Hythim Ali El Hadad · Accepted solution]

Create another time scheduled partition with the non-office hours

put it under the TS office hours partition in order

So, it will be triggered in non-office hours time

this partition could be assigned to a CTI RP which forward all to the CUE announcement

Regards

[Marwan ALshawi]

If it's CUCM then follow the bellow articl logic

https://supportforums.cisco.com/docs/DOC-8294#comment-9231

HTH

if helpful rate