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One Way Audio since SIP implementation

This is my first time posting so please forgive any errors.  We are experiencing one way audio issues in our newly implemented SIP platform. I came across this thread and think I may be on the right track as to what is going on. I am very new to Cisco Call Manager as most of my experience has been in the Avaya world. Currently, our organization has multiple phone systems and we will be consolidating shortly. For the sake of this comment, I will talk of our Cisco and Avaya as this is where we are experiencing problems. 

On the west coast, we have a Cisco Call Manager and on the East Coast, Avaya. We have AT&T SIP trunks in both locations. On the west coast is where I think the problem lies. Our connection is as follows:

Call Manager -> CUBE -> ATT SIP RTR (hope that makes sense)

The problem that we are facing is that west coast users can hear east coast but, east cannot hear west. This happens whether the call is inbound or outbound.

here is my config... are we missing something or is there a misconfiguration that you may see?

interface GigabitEthernet0/0/0
 description *** Voice Gateway LAN ***
 ip address x.x.x.x 255.255.255.0
 negotiation auto
!
interface GigabitEthernet0/0/1
 description TO AT&T_Voice ROUTER
 ip address x.x.x.x 255.255.255.248
 negotiation auto
!

!
router eigrp 100
 network x.x.x.x 0.0.0.255
!
ip forward-protocol nd
no ip http server
no ip http secure-server
ip tftp source-interface GigabitEthernet0
ip route x.x.x.x 255.255.0.0 y.y.y.y
ip ssh version 2
!
!

!
!
!
!
control-plane
!
 !
 !
 !
 !
!
mgcp behavior rsip-range tgcp-only
mgcp behavior comedia-role none
mgcp behavior comedia-check-media-src disable
mgcp behavior comedia-sdp-force disable
!
mgcp profile default
!
sccp local GigabitEthernet0/0/0
sccp ccm x.x.x.x identifier 1 priority 1 version 7.0
sccp ccm x.x.x.x identifier 2 priority 2 version 7.0
sccp
!
sccp ccm group 1
 associate ccm 1 priority 1
 associate ccm 2 priority 2
 associate profile 1 register MTP_CUBE_SCDC
 associate profile 2 register CFB_CUBE_SCDC
 associate profile 3 register XCODE_CUBE_SCDC
 keepalive retries 5
 switchover method immediate
 switchback method immediate
 switchback interval 15
!
!
!
dspfarm profile 3 transcode
 codec g729abr8
 codec g729ar8
 codec g711alaw
 codec g711ulaw
 maximum sessions 15
 associate application SCCP
!
dspfarm profile 2 conference
 codec g729br8
 codec g729r8
 codec g729abr8
 codec g729ar8
 codec g711alaw
 codec g711ulaw
 maximum sessions 15
 associate application SCCP
!
dspfarm profile 1 mtp
 codec g711ulaw
 codec pass-through
 maximum sessions software 150
 associate application SCCP
!
dial-peer voice 100 voip
 description INBOUND From-CUCM
 session protocol sipv2
 incoming called-number 7T
 voice-class codec 1
 voice-class sip bind control source-interface GigabitEthernet0/0/0
 voice-class sip bind media source-interface GigabitEthernet0/0/0
 dtmf-relay rtp-nte sip-kpml sip-notify
 no vad
!
dial-peer voice 101 voip
 session protocol sipv2
 incoming called-number [2-9]..[2-9]......$
 voice-class codec 1
 voice-class sip bind control source-interface GigabitEthernet0/0/1
 voice-class sip bind media source-interface GigabitEthernet0/0/1
 dtmf-relay rtp-nte
 no vad
!
dial-peer voice 200 voip
 description OUTBOUND to-CUCM-SUB
 preference 1
 destination-pattern [2-9]..[2-9]......$
 session protocol sipv2
 session target ipv4:x.x.x.x.
 voice-class codec 1
 voice-class sip bind control source-interface GigabitEthernet0/0/0
 voice-class sip bind media source-interface GigabitEthernet0/0/0
 dtmf-relay rtp-nte
 no vad
!
dial-peer voice 201 voip
 description OUTBOUND to-CUCM-PUB
 preference 2
 destination-pattern [2-9]..[2-9]......$
 session protocol sipv2
 session target ipv4:x.x.x.x
 voice-class codec 1
 voice-class sip bind control source-interface GigabitEthernet0/0/0
 voice-class sip bind media source-interface GigabitEthernet0/0/0
 dtmf-relay rtp-nte
 no vad
!
dial-peer voice 300 voip
 description OUTBOUND to-ATT
 translation-profile outgoing OUTGOING-WAN
 preference 1
 destination-pattern 7T
 session protocol sipv2
 session server-group 111
 voice-class codec 1
 voice-class sip bind control source-interface GigabitEthernet0/0/1
 voice-class sip bind media source-interface GigabitEthernet0/0/1
 dtmf-relay rtp-nte
 no vad
!
dial-peer voice 301 voip
 description INBOUND from-ATT
 preference 2
 session protocol sipv2
 incoming called-number 650.......
 voice-class codec 1
 voice-class sip bind media source-interface GigabitEthernet0/0/1
 dtmf-relay rtp-nte
 no vad
!
!
sip-ua
 retry invite 2
 retry bye 2
 retry cancel 2
 retry register 10

4 Replies 4

ismail.ichu
Level 1
Level 1

Dear ,

Most of the time one way audio issue is due to routing issue.Check endpoint to endpoint network  routing is there between site.

As call is connected Call manager is out of picture so check your endpoint network have routing to destination endpoint.

Dennis Mink
VIP Alumni
VIP Alumni

run a debug ccsip messages and capture the output, I would be particularly interested to see between what IP addresses it is trying to set up the RTP streams

Please rate if useful

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ruudvanstrijp
Level 4
Level 4

Sounds like a routing/firewall issue indeed. You can use the following commands to see the audio paths active calls are using:

- show call active voice compact

- show voip rtp connections

- show call active voice | i Peer|Coder|Remote

Ayodeji Okanlawon
VIP Alumni
VIP Alumni

Christopher, ( glad you finally posted here, I couldnt help on the document section as that was not the appropriate forum)

In addition to what everyone has suggested. Try this action plan ( again repeating what others have suggested)

1. run a "debug ccsip message" ( you can attach the logs here)--include calling and called number

The key here is to see where rtp is sent to and to ensure that your IP phone subnets can route to these ip addresses

2. sh call active voice compact ---while the call is connected 

3. sh voip rtp connection--while the call is connected

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