Opinion on Smartnet for Phones

[egrinkin1]

Quick, easy question, because I only need opinions! :-)

I am reviewing our Smartnet contracts and am being asked to justify Smartnet on CP791X - CP797X.

I've got the pricing on the Smartnet renewal as well as prices for new phones.

At a previous employer I was getting about 1 7960 per month replaced, usually due to the off hook switch failing.

Other than that I did not need to replace many phones.

What are your thoughts/opinions?

Thanks in advance for your time,

Liz

[Rob Huffman]

Hi Liz,

We don't carry Smartnet on our phones and haven't for some time. As you noted the only issue with sets we have ever had is the odd Hookswitch problem and a couple of broken footstands (probably adjusted someone who was fairly "heavy handed :)

We have proven over the years that it was a better investment to just buy a few spares to keep in stock.

Just my two cent$,

Rob

[dgahm]

Liz,

Do the math, place your bet, and reassess next year. No IP phone Smartnet here for 5 years, and so far so good. I don't have exact data, but I haven't noticed any increase in the failure rate as the phones have aged.

Regards, Dave

[h.parsons]

What about software/firmware updates? Without Smartnet are you legally allowed to update your phones?

[Rob Huffman · Accepted solution]

Hi Harold,

Excellent question! If you have Smartnet on CCM Software (the old SASU) you will be entitled to all IP Phone Firmware upgrades, so you are still good to go :)

Hope this helps!

Rob

[egrinkin1]

Rob, et al,

Thank you for your responses. This conversation was so helpful!

~ Liz