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OUTBOUND CALL FAILER ON TWO NUMBERS

Mshange
Level 1
Level 1

I cannot call my two personal numbers 068 xxx xx95 and 069 xxx xx19 but can successfully call 065 xxx xx59. "Your call cannot be completed as dialed please contact your directory and call again" is the error message I receive.

1 Accepted Solution

Accepted Solutions

Ratheesh Kumar
VIP Alumni
VIP Alumni

Hi there

 

Whats the PBX you are using ? Is it CUCM or CME ?

 

This looks like a Routepattern/CSS issue. If its a CUCM, make sure you have configured route patterns that match the number your are dialing. Just as a simple test, you can copy the working 065 xxx and add 06[8-9]

 

 

 

Hope this Helps

Cheers
Rath!

***Please rate helpful posts and if applicable mark "Accept as a Solution"***

 

 

View solution in original post

1 Reply 1

Ratheesh Kumar
VIP Alumni
VIP Alumni

Hi there

 

Whats the PBX you are using ? Is it CUCM or CME ?

 

This looks like a Routepattern/CSS issue. If its a CUCM, make sure you have configured route patterns that match the number your are dialing. Just as a simple test, you can copy the working 065 xxx and add 06[8-9]

 

 

 

Hope this Helps

Cheers
Rath!

***Please rate helpful posts and if applicable mark "Accept as a Solution"***