Solved: Outgoing calls - Fast Busy tone

flores.fernando1 · ‎04-30-2016

Hi guys,

i'm having some troubles with a router cisco 2800 series with a CUCM routing outgoing calls, all I receive is a fast busy tone from my CIPC when trying to reach a local or international number, any feedback would be appreciated,

show run

Building configuration...

Current configuration : 8464 bytes
!
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname CUCMSV001
!
boot-start-marker
boot-end-marker
!
card type e1 0 0
enable secret 5 $1$4uWA$6Axr94ZlAKW0.S6QXkf2/1
enable password cisco123
!
no aaa new-model
!
resource policy
!
clock timezone utc -6
network-clock-participate wic 0
network-clock-select 1 E1 0/0/0
!
!
ip cef
!
!
no ip domain lookup
!
isdn switch-type primary-net5
!
voice-card 0
dspfarm
dsp services dspfarm
!
!
!
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
h323
!
!
voice class codec 1
codec preference 1 g729r8
codec preference 2 g711ulaw
codec preference 3 g711alaw
codec preference 4 g729br8
!
!
!
voice class h323 1
h225 timeout tcp establish 3
!
!
!
!
!
!
!
!
!
!
voice translation-rule 1
rule 1 /^9/ //
!
voice translation-rule 5032
rule 1 /^$9[*]$$.*$/ /\2/
!
voice translation-rule 915500
rule 1 /^900/ /915500/
!
!
voice translation-profile MVGin
translate called 5034
!
voice translation-profile MVGout
translate calling 5033
translate called 5032
!
voice translation-profile PSTN
translate called 1
!
!
!
!
!
!
controller E1 0/0/0
framing NO-CRC4
pri-group timeslots 1-31
description E1 PSTN 22140200
!
!
!
!
interface GigabitEthernet0/0
no ip address
shutdown
duplex auto
speed auto
!
interface GigabitEthernet0/1
ip address 192.168.1.200 255.255.255.0
duplex auto
speed auto
!
interface Serial0/0/0:15
no ip address
encapsulation hdlc
isdn switch-type primary-net5
isdn incoming-voice voice
no cdp enable
!
!
!
ip http server
no ip http secure-server
!
!
!
!
control-plane
!
!
!
voice-port 0/0/0:15
bearer-cap Speech
!
!
!
!
!
dial-peer voice 1 pots
tone ringback alert-no-PI
translation-profile outgoing PSTN
destination-pattern 9T
incoming called-number .
fax rate disable
direct-inward-dial
port 0/0/0:15
forward-digits all
!
!
!
!
telephony-service
no auto-reg-ephone
max-ephones 52
max-dn 150
ip source-address 192.168.1.200 port 2000
auto assign 1 to 5
timeouts interdigit 5
system message TCF (BIT EL SALVADOR)
time-zone 10
dialplan-pattern 1 +50322140... extension-length 4
max-conferences 8 gain -6
web admin system name cisco password cisco
transfer-system full-consult
login timeout 60
after-hours block pattern 1 97
after-hours block pattern 2 700
after-hours block pattern 3 7928
after-hours block pattern 4 979
after-hours day Sun 00:01 23:59
after-hours day Mon 00:01 23:59
after-hours day Tue 00:01 23:59
after-hours day Wed 00:01 23:59
after-hours day Thu 00:01 23:59
after-hours day Fri 00:01 23:59
after-hours day Sat 00:01 23:59
fac standard
create cnf-files version-stamp Jan 01 2002 00:00:00

debug vpm signal

Voice Port Module signaling debugging is enabled
CUCMSV001#
*May 1 04:23:48.605: htsp_process_event: [50/0/2.1, EFXS_ONHOOK, E_DSP_SIG_1100]efxs_onhook_offhook htsp_setup_ind
*May 1 04:23:48.605: [50/0/2.1] get_local_station_id calling num=+50322140299 calling name= calling time=04/30 22:23 orig called=
*May 1 04:23:48.609: htsp_process_event: [50/0/2.1, EFXS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]efxs_check_auto_call
*May 1 04:23:48.609: htsp_digit_ready(50/0/2.1): digit = 9
*May 1 04:23:48.809: htsp_digit_ready(50/0/2.1): digit = 2
*May 1 04:23:49.009: htsp_digit_ready(50/0/2.1): digit = 2
*May 1 04:23:49.209: htsp_digit_ready(50/0/2.1): digit = 5
*May 1 04:23:49.409: htsp_digit_ready(50/0/2.1): digit = 0
*May 1 04:23:49.609: htsp_digit_ready(50/0/2.1): digit = 5
*May 1 04:23:49.809: htsp_digit_ready(50/0/2.1): digit = 5
*May 1 04:23:50.009: htsp_digit_ready(50/0/2.1): digit = 5
*May 1 04:23:50.209: htsp_digit_ready(50/0/2.1): digit = 5
*May 1 04:23:55.213: htsp_process_event: [50/0/2.1, EFXS_OFFHOOK, E_HTSP_PROCEEDING]efxs_offhook_proceeding
*May 1 04:23:55.213: [50/0/2.1] set signal state = 0x8 timestamp = 0
*May 1 04:23:55.425: htsp_call_bridged invokedhtsp_disc_prog_ind
*May 1 04:23:55.429: htsp_process_event: [50/0/2.1, EFXS_OFFHOOK, E_HTSP_VOICE_CUT_THROUGH]efxs_offhook_cutthru
*May 1 04:23:55.429: [50/0/2.1] set signal state = 0x7 timestamp = 0
*May 1 04:24:05.457: htsp_process_event: [50/0/2.1, EFXS_OFFHOOK, E_DSP_SIG_0100]efxs_offhook_onhook
*May 1 04:24:05.457: htsp_timer - 10 msec
*May 1 04:24:05.469: htsp_process_event: [50/0/2.1, EFXS_OFFHOOK, E_HTSP_EVENT_TIMER]efxs_offhook_timer
*May 1 04:24:05.469: htsp_process_event: [50/0/2.1, EFXS_ONHOOK, E_HTSP_RELEASE_REQ]efxs_onhook_release
*May 1 04:24:05.469: htsp_timer_stop
*May 1 04:24:05.469: [50/0/2.1] set signal state = 0x4 timestamp = 0

Thanks!

Deepak Rawat · ‎05-04-2016

Yours is a partial PRI, choose 0/0/0:15

Regards

Deepak

View solution in original post

Deepak Mehta · ‎04-30-2016

First make sure cucm is routing the call to the gateway via dialed number analsyer. Then CUCM ip address should be added in trust list for the h323 gateway.

Also you need to bind interface for H323 for cucm communication can you refer to H323 gateway sample config on cisco.

Lastly I don't see voip dial-peer for voip leg between CUCM and gateway.?

flores.fernando1 · ‎04-30-2016

trying to add voip dial-peer:

CUCMSV001(config)#dial-peer voice 3 voip
CUCMSV001(config-dial-peer)#destination-pattern 92.......
CUCMSV001(config-dial-peer)#session target ipv4:192.168.1.200
CUCMSV001(config-dial-peer)#
*May 1 06:16:42.815: %CALL_CONTROL-6-CALL_LOOP: The incoming call has a global identfier already present in the list of currently handled calls. It is being refused.

Thanks

Deepak Mehta · ‎05-01-2016

I was assuming you are using CUCM with 2800 router as GW but as Suresh pointed out it looks like it is CME router .

As per trace call is getting disconnected with cause code 31.

Called number is being sent as 8 digit so check with service provider if this needs to send a TON-subcriber as this looks like local call.

What digits are they expecting and confirm TON and Plan and then change it accordingly using translation -profile.thanks

============================

Calling Number=+50322140299(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=22505555(TON=Unknown, NPI=Unknown),>>>>>>>>>>>>>>>>>
Redirect Number=, Display Info=
Account Number=, Final Destination Flag=FALSE,
Guid=B5FDCDA9-09CF-11E6-8295-D56D2F8C048F, Outgoing Dial-peer=1

After call proceeding we see a disconnect.

============================================

pr 25 03:51:17.764: //213/B5FDCDA98295/CCAPI/ccCallDisconnect:
Cause Value=31, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect C ause=31)
*Apr 25 03:51:17.764: //213/B5FDCDA98295/CCAPI/ccCallDisconnect:
Cause Value=31, Call Entry(Responsed=TRUE, Cause Value=31)

Deepak Rawat · ‎04-30-2016

Are the calls failing only from CIPC or from any hard phone as well. Can you try to uncheck "Optimize for Low Bandwidth" on CIPC by going to Preferences >> Network and then try

Regards

Deepak

Suresh Hudda · ‎05-01-2016

I think it is only CME router. you need to attach debug isdn q931 traces here, also check plan and type as per service provider.

Suresh

flores.fernando1 · ‎05-01-2016

Hi Suresh,

This is what i've got from the debug isdn q931 command

****
CUCMSV001#
*May 1 14:23:02.949: ISDN Se0/0/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x1, Calling num +50322140299
*May 1 14:23:02.949: ISDN Se0/0/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x1, Called num 22505555
*May 1 14:23:02.949: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8 callref = 0x0088
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA9839F
Exclusive, Channel 31
Progress Ind i = 0x8183 - Origination address is non-ISDN
Calling Party Number i = 0x0180, '+50322140299'
Plan:ISDN, Type:Unknown
Called Party Number i = 0x81, '22505555'
Plan:ISDN, Type:Unknown
*May 1 14:23:02.993: ISDN Se0/0/0:15 Q931: RX <- STATUS pd = 8 callref = 0x8088
Cause i = 0x829F - Normal, unspecified
Call State i = 0x01
*May 1 14:23:03.185: ISDN Se0/0/0:15 Q931: RX <- CALL_PROC pd = 8 callref = 0x8088
Channel ID i = 0xA9839F
Exclusive, Channel 31
*May 1 14:23:03.189: ISDN Se0/0/0:15 Q931: RX <- DISCONNECT pd = 8 callref = 0x8088
Cause i = 0x829F - Normal, unspecified
Progress Ind i = 0x8288 - In-band info or appropriate now available
*May 1 14:23:03.193: ISDN Se0/0/0:15 Q931: call_disc: PI received in disconnect; Postpone sending RELEASE for callid 0x8009

***

Thanks

Suresh Hudda · ‎05-01-2016

Hello Flores,

Here DISCONNECT message is coming from service provider side, so you need to check with them also. Or meanwhile try to change plan and type once as suggested earlier.

Suresh

flores.fernando1 · ‎05-01-2016

The cuestion is that when I try to reach numbers that doesn't exist, I can hear the Local provider recording,

Any help for trying to change plan and type?

Thanks

Suresh Hudda · ‎05-01-2016

Can you attach "debug isdn q931" traces of one incoming call, so we see what plan & type service provider is using and we can apply the same for outbound calls. Below is the example to change it.

Step 1: Create a translation rule.

voice translation-rule 10

rule 1 // // type unknown national plan isdn unknown

Step 2: Create translation profile

voice translation-profile isdn_map

translate called 10

Step 3: then apply this profile to POTS dial peer as below.

dial-peer voice 1 pots
translation-profile outgoing isdn_map

Suresh

flores.fernando1 · ‎05-01-2016

Hi Suresh,

Here`s the debug log

***********************************

debug isdn q931
debug isdn q931 is ON.
CUCMSV001#
*May 1 16:55:54.297: ISDN Se0/0/0:15 Q931: RX <- SETUP pd = 8 callref = 0x00A8
Sending Complete
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA1838A
Preferred, Channel 10
Calling Party Number i = 0x2183, '79105539'
Plan:ISDN, Type:National
Called Party Number i = 0xA1, '0299'
Plan:ISDN, Type:National
*May 1 16:55:54.313: ISDN Se0/0/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x80A8
Channel ID i = 0xA9838A
Exclusive, Channel 10
*May 1 16:55:54.317: ISDN Se0/0/0:15 Q931: TX -> ALERTING pd = 8 callref = 0x80A8
*May 1 16:56:05.625: ISDN Se0/0/0:15 Q931: TX -> CONNECT pd = 8 callref = 0x80A8
*May 1 16:56:05.645: ISDN Se0/0/0:15 Q931: RX <- CONNECT_ACK pd = 8 callref = 0x00A8
*May 1 16:56:05.645: %ISDN-6-CONNECT: Interface Serial0/0/0:9 is now connected to 79105539 N/A
*May 1 16:56:07.641: %LINEPROTO-5-UPDOWN: Line protocol on Interface Serial0/0/0:9, changed state to up
*May 1 16:56:16.365: ISDN Se0/0/0:15 Q931: RX <- DISCONNECT pd = 8 callref = 0x00A8
Cause i = 0x829F - Normal, unspecified
*May 1 16:56:16.365: %ISDN-6-DISCONNECT: Interface Serial0/0/0:9 disconnected from 79105539 , call lasted 10 seconds
*May 1 16:56:16.365: ISDN Se0/0/0:15 Q931: TX -> RELEASE pd = 8 callref = 0x80A8
*May 1 16:56:16.385: ISDN Se0/0/0:15 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x00A8

***************

Thanks and regards,

Suresh Hudda · ‎05-01-2016

Dear, Please configure it as below (you can just copy-paste in gateway)

voice translation-rule 10

rule 1 // // type unknown national plan isdn isdn

voice translation-profile isdn_map

translate called 10

dial-peer voice 1 pots
translation-profile outgoing isdn_map

Suresh

flores.fernando1 · ‎05-01-2016

Hi Suresh, now I'm getting Local Provider "Number doesn't exist" record,

Here's the log

************************************

*May 1 17:27:09.981: ISDN Se0/0/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x1, Calling num +50322140299
*May 1 17:27:09.981: ISDN Se0/0/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x1, Called num 922505555
*May 1 17:27:09.981: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8 callref = 0x008B
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA9839F
Exclusive, Channel 31
Progress Ind i = 0x8183 - Origination address is non-ISDN
Calling Party Number i = 0x0180, '+50322140299'
Plan:ISDN, Type:Unknown
Called Party Number i = 0x81, '922505555'
Plan:ISDN, Type:Unknown
*May 1 17:27:10.029: ISDN Se0/0/0:15 Q931: RX <- STATUS pd = 8 callref = 0x808B
Cause i = 0x829F - Normal, unspecified
Call State i = 0x01
*May 1 17:27:10.221: ISDN Se0/0/0:15 Q931: RX <- CALL_PROC pd = 8 callref = 0x808B
Channel ID i = 0xA9839F
Exclusive, Channel 31
*May 1 17:27:10.301: ISDN Se0/0/0:15 Q931: RX <- ALERTING pd = 8 callref = 0x808B
Progress Ind i = 0x8488 - In-band info or appropriate now available
Progress Ind i = 0x8482 - Destination address is non-ISDN
*May 1 17:27:20.485: ISDN Se0/0/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0x008B
Cause i = 0x8090 - Normal call clearing
*May 1 17:27:20.537: ISDN Se0/0/0:15 Q931: RX <- RELEASE pd = 8 callref = 0x808B
*May 1 17:27:20.541: ISDN Se0/0/0:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x008B

******************************

Thanks

Suresh Hudda · ‎05-01-2016

Now, remove forward-digits all command from dial peer 1 and test.

Suredh

flores.fernando1 · ‎05-01-2016

Hi Suresh, now im getting a straight tone from my local provider, it's the same tone like when you pick up an analog phone to dial.

Here's the log

**********

*May 1 20:41:39.924: ISDN Se0/0/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x1, Calling num +50322140299
*May 1 20:41:39.924: ISDN Se0/0/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x1, Called num
*May 1 20:41:39.924: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8 callref = 0x0091
Bearer Capability i = 0x8090A3
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA9839F
Exclusive, Channel 31
Progress Ind i = 0x8183 - Origination address is non-ISDN
Calling Party Number i = 0x0180, '+50322140299'
Plan:ISDN, Type:Unknown
Called Party Number i = 0x81
Plan:ISDN, Type:Unknown
*May 1 20:41:39.964: ISDN Se0/0/0:15 Q931: RX <- STATUS pd = 8 callref = 0x8091
Cause i = 0x829F - Normal, unspecified
Call State i = 0x01
*May 1 20:41:40.132: ISDN Se0/0/0:15 Q931: RX <- SETUP_ACK pd = 8 callref = 0x8091
Channel ID i = 0xA9839F
Exclusive, Channel 31
Progress Ind i = 0x8288 - In-band info or appropriate now available
*May 1 20:41:48.900: ISDN Se0/0/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0x0091
Cause i = 0x8090 - Normal call clearing
*May 1 20:41:48.924: ISDN Se0/0/0:15 Q931: RX <- RELEASE pd = 8 callref = 0x8091
*May 1 20:41:48.928: ISDN Se0/0/0:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x0091

**********

Thanks!