phone displaying old name in caller id

[Colin Crubaugh]

rather new to the phone side of cisco but I am trying to fix a problem a caller is having when they call out, it registers the former employees name on the caller ID.  I know you can change the external caller id numbers but do not see where I can find the name displayed.

Thanks

Colin

[clileikis]

Hi Colin,

Is this CUCM or CME?  If CUCM, the caller-id settings can be found under the phones line settings under Device > Phone > Select Phone > Line

Display (Internal Caller ID)

ASCII Display (Internal Caller ID)

HTH,

Chris

[Rob Huffman]

Hi Colin,

The settings that effect the Name Display are on the DN configuration page

look for both places to change;

Under Directory number information (top of page)

Alerting Name

ASCII Alerting Name

Under Line x (bottom of page)

Display (Internal Caller ID)

ASCII Display (Internal Caller ID)

Cheers!

Rob

[Rob Huffman]

Hey Chris,

as someone once told me

"Great minds think alike.....and then there's us"

+5 buddy!

Cheers!

Rob

[Colin Crubaugh]

Thanks guys, someone completed the ticket without closing it so it was correct all along. 

Thanks

Colin