Hello,
I need help. I have some IP Phones that has CM_A as primary and CM_B as secondary. When the CM Group order is CM_A, CM_B, everything works fine, but if I leave only CM_B, my phones stay in "Phone not registered" (They are 6921 phones). I have tried deleting CTL Files, Factory Reset by key sequence and by phone itself, but it never registers to the CM, they are all reachable, and working fine with other models.
CM Status on the phone says
And when I look at the phone logs it says this
Cisco Systems, Inc.
ERR [TFTP] tftpSend:492: Error code 512: Access to CTLSEPC4143C8A7197.tlv denied
ERR [TFTP] tftpGet:1019: File transfer error.
provision_http_download_file 1492: ERROR(0x0, 7) in dowloading file from socket 16
ERR [TFTP] tftpSend:492: Error code 512: Access to SEPC4143C8A7197.cnf.xml denied
ERR [TFTP] tftpGet:1019: File transfer error.
provision_http_download_file 1492: ERROR(0x0, 7) in dowloading file from socket 16
http_download_file 377: ERROR(0x0) in dowloading file
ERR [TFTP] tftpSend:492: Error code 512: Access to SCCP69xx.9-3-1-3.loads denied
ERR [TFTP] tftpGet:1019: File transfer error.
0030971327 - AMMU: Checking Protocol: Device=SCCP. Config=SIP (OK)
0030971335 - ACCU: accu_sccp_ep_proc_tstone_config_resp_ok().
0030976475 - ACCU: accu_sccp_ep_proc_tsinfo_reset(). type=1
0030976475 - ACCU: accu_sccp_ep_proc_tsinfo_reset(). change accu state. normal->restart
0030976553 - ACCU: accu_tstone_cmd_unconfig_resp(). ep_ref=0x95250630. unconfig_ok=1
0030976603 - ACCU: accu_ep_tmr_process(). change accu state. restart->normal
0030976603 - AMMU: ammu_proc_accu_alert_ep_terminate(). epid=1. pend_evt=none
provision_http_download_file 1492: ERROR(0x0, 7) in dowloading file from socket 16 |
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This is a Contact Center, so I need to register phones on CM_B to make some procedure on CM_A.
Best regards.
