phone reg issue cme 10.5

[mkhriesa]

1- 3905 , the status stuck on registration and when we tried to access the setting it asked about passowrd?

2- 7821: stuck on registration , when we press setting we got XML Parse Error[4]

2911 , cme 10.5
we have issue on registration the following:
1- 3905 , the status stuck on registration and when we tried to access the setting it asked about passowrd?

2- 7821: stuck on registration , when we press setting we got XML Parse Error[4]

please advise , attached is sh run

[Nadeem Ahmed]

Can you please confirm the firmware version of these phones .

along with that please take below debugs

debug tftp events

debug tftp packets

debug ccsip message

Br,

Nadeem Ahmed

[Venkatesh Perumal]

what do you see in phone status message ? can you try the below fast track configuration.

reference-pooltype phone-type

voice register pool-type 7821

description Cisco IP Phone 7821 reference-pooltype 6921

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmebasic.html#wp1291314

https://supportforums.cisco.com/discussion/12379911/cme-sip-issue-cisco-7821-phone-not-registering

regards,

-Do rate helpful posts.

[Mohammed al Baqari]

Hi, FYI CME 10.5 supports phone type 78XX and won't need fast track. It won't allow to create

[Mohammed al Baqari]

Hi,

Are you phones in the same LAN of the CME? If yes then remove then apply these commands and restart the phones

voice service voip
 sip
  registrar server expires max 60 min 3600

voice register global
no authenticate register
no authenticate realm all
 create profile 

If the phones are in remote LAN, then apply these commands and restart the phones

voice service voip
 sip
  registrar server expires max 60 min 3600

voice register pool  1
username phone1 password phone1
!
voice register pool  2
username phone2 password phone2
!
voice register pool  3
username phone3 password phone3

voice register global
no authenticate realm all
create profile

[mkhriesa]

dear,

its on the same vlan, what i should remove?

[Mohammed al Baqari · Accepted solution]

paste these commands (they are listed in previous post)

voice service voip
 sip
  registrar server expires max 60 min 3600

voice register global
no authenticate register
no authenticate realm all
 create profile 

[mkhriesa]

THnaks SOLVED :)