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Phones are not auto registering - TFTP Timeout

shakkeerb
Level 1
Level 1

Our CUCM 11.0.1.20000-2 on BE6K-S. Recently we found that phones are not auto registering. While we manually add phones, it is working. 

In phones status messages is showing TFTP timeout. I did packet capture in Call Manager.

 

Requst to CTL and ITL is reply with

 

HTTP/1.1 503 Service Unavailable\r\n
[Expert Info (Chat/Sequence): HTTP/1.1 503 Service Unavailable\r\n]
Request Version: HTTP/1.1
Status Code: 503
[Status Code Description: Service Unavailable]
Response Phrase: Service Unavailable

and

 

 GET /ITLFile.tlv HTTP/1.1 end up with File Not found 404 error

HTTP/1.1 404 Not Found\r\n
[Expert Info (Chat/Sequence): HTTP/1.1 404 Not Found\r\n]
Request Version: HTTP/1.1
Status Code: 404
[Status Code Description: Not Found]
Response Phrase: Not Found

 

Also I noticed this error message 

Trivial File Transfer Protocol
Opcode: Error Code (5)
[Source File: ITLSEPC80084AAEA51.tlv]
Error code: Disk full or allocation exceeded (3)
Error message: processing allocation exceeded, try again later

I restarted TFTP server but it didnt solve.

 

What may be the cause of the problem? Is it a bug in 11.0 version? Is there any 11.5 upragede recommendation? 

 

Thanks in advance for your support

5 Replies 5

Chris Deren
Hall of Fame
Hall of Fame

Does the Device Pool assigned to the phone model device default include CUCM node and CUCM Group with auto registration enabled?

Yea, Auto registration enabled. We are using BE6K-S in this site and only a publisher there. Auto registration was working fine and this week only it started to show the trouble.

Do you have proxy TFTP configured?

HTH

java

if this helps, please rate

Yea. TFTP is configured and Phone is communicating with TFTP. But the above error messages are returning.

Then try to disable proxy TFTP in that cluster and try again.

HTH

java

if this helps, please rate