phones are not registring

[Juraj Papic]

Hi all,

I have cisco 3905,  every time I reboot the phones they don't register, they stay in the "loading" I have to manually reboot the phone to make it register.

thanks.

[Chris Deren]

What do you see in the status messages on the phone and in the console log of the phone?

[Juraj Papic]

Hello,

I only see on the phone loading, If I reboot the phone manually I connect with no issue.

thanks. 

[Chris Deren]

If you browse the IP address of the phone and pull the console logs what do you observe?

[Juraj Papic]

I can't access the console web page, because they are not registered.

thanks. 

[Chris Deren]

Phone does not need to be registered to access it's website. What do you get when you enter the IP address of the phone in a web browser?

[Juraj Papic]

The message is:

Cant  reach the page, I tried this with Chrome and Explorer,

Thanks. 

[Vaijanath Sonvane]

Hi,

In CUCM Admin, do you have "Web Access" enabled on phone configuration page. If not enable it and then download the log files. (The settings will take effect only when the phone is registered with CUCM.)

[Chris Deren]

I am assuming since it's stuck in loading you will not be able to change the "web access" in CUCM. Just wondering can you actually ping the IP address of the phone? Is it even routable on your network?

[Vaijanath Sonvane]

In the initial post, he mentioned that he manually reboots the phone to make it register. 

[Juraj Papic]

Hello Vaijanath

Yes if I manually reboot the phone it will get registered, the idea is to know why this is happening.

thanks. 

[Vaijanath Sonvane]

Once the phone is registered, can you download the logs from web interface and upload it to here.

[Juraj Papic]

Hi all,

I was checking the config , and saw that the issue is on phone that are not in the same IP range as the cucm. 

Thanks. 

[Juraj Papic]

Hello , 

Yes I can ping the phone from the cucm.

thanks.