PLM Upgrade

[mightyking]

Hi,

I am trying to upgrade our PLM server using CiscoPrimeLM_64bitLnx_10.5.1.11901-1.sgn.iso upgrade file. the active version is 10.5.1.11900-13.

In the Installation/Upgrade page under Invalid Upgrades I can see the file that I am going to upgrade to:
CiscoPrimeLM_64bitLnx_10.5.1.11901-1.sgn.iso

and under the Status I see
Name does not match any filter pattern

The Next button is available but when pressed the same above page displays.

I looks like the upgrade process and locate the directory but doesn't find the right file. Anybody has any idea why I am getting this error message?

Thanks,

MK

[mightyking]

Hi Aman,

The upgrade file that I have downloaded has the correct name. Please see the file attached.

[Aman Soi]

No more clues.

suggest opening TAC case and share the resolution.

regds,

aman

[mightyking]

Hi Aman,

It will take while for me to open a TAC case as my profile is not associated with this client. I will continue searching and see if I can find a solution.

Thank you for your support,

MK

[Aman Soi]

would wait for updates.

May be it is silly thing which we are missing or could be bug which I was not able to get.

even the release notes talk about name issue.

regds,

aman

[Aman Soi]

Hi MK,

Did u open TAC case ?

regds,

aman

[mightyking]

The 10.5.1.11900-13 is not a valid standalone PLM version.

PLM has only 2 version in 10.5.1:

10.5.1 Base>>> 10.5.1.10000-9

10.5.1 SU1 >>> 10.5.1.11901-1

Our PLM was installed co-resident with CUCM, rather than a standalone PLM. That's why the server was not recognizing the upgrade file because we were trying to push a standalone upgrade file into a CUCM co-resident PLM . I downloaded and installed the CUCM upgrade image “UCSInstall_UCOS_10.5.1.11901-1.sgn.iso” and everything worked fine.

Thanks,

MK

[Aman Soi]

[+5] to you.

How did u verify that this iso is for Standalone or for Co-resident since the cisco Download site does not talk about this ?

regds,

aman

[Jaime Valencia]

Simply because the files that say CiscoPrimeLM are for a standalone PLM, the co-res PLM is upgraded/patched, etc with the same file you use for CUCM/CUC.

Every single instance of CUCM/CUC you install, already has a PLM installed in it, that's the co-res one, you don't have to do anything to install it.

No wonder why it was not working.

[mightyking]

The current (before the upgrade) version was 10.5.1.11900-13. When I was looking for this version I realized that I was being pointed to CUCM software downloads with the following path:

Downloads Home

Products

Unified Communications

Call Control

Unified Communications Manager (CallManager)

Unified Communications Manager Version 10.5

Unified Communications Manager / Cisco Unity Connection Updates-10.5(1)SU1

And the version that I was going to upgrade CiscoPrimeLM_64bitLnx_10.5.1.11901-1.sgn.iso was pointing me to:

Downloads Home

Products

Unified Communications

Unified Communications Management

Prime License Manager

Prime License Manager 10.5

Prime License Manager Software Updates-10.5(1)

The first path is for PLM co-residant with CUCM and second path is the standalone version of PLM. 

Thanks,

MK

[yahsiel2004]

That's great info! I didn't know that PLM could be installed as a co-resident server.

Yosh

[yahsiel2004]

Have you by any chance rebooted the system and then try to upgrade?

Regards,

Yosh