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Poor Audio Quality on one single site

skiNEwhere
Level 1
Level 1

Users at one single site are complaining of poor call quality, the MOS is in the high ones. Does everything look OK from the gateway side? Wondering if packets are already marked as EF coming in.


Cisco IOS Software, 2800 Software (C2800NM-SPSERVICESK9-M), Version 12.4(15)T1, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Wed 18-Jul-07 06:21 by prod_rel_team

ROM: System Bootstrap, Version 12.4(1r) [hqluong 1r], RELEASE SOFTWARE (fc1)

Router uptime is 6 weeks, 4 days, 1 hours, 36 minutes
System returned to ROM by power-on
System restarted at 07:49:25 CDT Fri Wed 16 2015
System image file is "flash:c2800nm-spservicesk9-mz.124-15.T1.bin"


This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

Cisco 2851 (revision 53.51) with 512000K/12288K bytes of memory.
Processor board ID
2 Gigabit Ethernet interfaces
24 Serial interfaces
1 Channelized T1/PRI port
4 Voice FXO interfaces
2 Voice E & M interfaces
DRAM configuration is 64 bits wide with parity enabled.
239K bytes of non-volatile configuration memory.
62720K bytes of ATA CompactFlash (Read/Write)

Configuration register is 0x2102

Router#show invenotyry
NAME: "2851 chassis", DESCR: "2851 chassis"
PID: CISCO2851         , VID: V03 , SN

NAME: "VWIC2-1MFT-T1/E1 - 1-Port RJ-48 Multiflex Trunk - T1/E1 on Slot 0 SubSlot 0", DESCR: "VWIC2-1MFT-T1/E1 - 1-Port RJ-48 Multiflex Trunk - T1/E1"
PID: VWIC2-1MFT-T1/E1  , VID: V01 , SN:

NAME: "2nd generation two port EM voice interface daughtercard on Slot 0 SubSlot 1", DESCR: "2nd generation two port EM voice interface daughtercard"
PID: VIC2-2E/M         , VID: V01 , SN:

NAME: "2nd generation four port FXO voice interface daughtercard on Slot 0 SubSlot 2", DESCR: "2nd generation four port FXO voice interface daughtercard"
PID: VIC2-4FXO=        , VID: V  , SN:

NAME: "PVDMII DSP SIMM with four DSPs on Slot 0 SubSlot 4", DESCR: "PVDMII DSP SIMM with four DSPs"
PID: PVDM2-64          , VID: V01 , SN:

NAME: "PVDMII DSP SIMM with four DSPs on Slot 0 SubSlot 5", DESCR: "PVDMII DSP SIMM with four DSPs"

Router#show run
!
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
!
hostname Router
!
boot-start-marker
boot-end-marker
!
card type t1 0 0
logging buffered 3000000
!
no aaa new-model
clock timezone CDT -6
clock summer-time CDT recurring
network-clock-participate wic 0
network-clock-select 1 T1 0/0/0
!
!
ip cef
!
!
no ip domain lookup
login on-failure log
multilink bundle-name authenticated
!
isdn switch-type primary-ni
!
voice-card 0
 dspfarm
!
!
!
!
voice class codec 100
 codec preference 1 g711ulaw
 codec preference 2 g729r8
 codec preference 3 g729br8
!
!
!
voice class h323 1
 h225 timeout tcp establish 2
!
!
!
!
!
!
!
!
!
!
!
!
application
  global
  service alternate default
 !
!
!
!
!
!
!
!
controller T1 0/0/0
 framing esf
 linecode b8zs
 pri-group timeslots 1-24 service mgcp
!
ip tcp synwait-time 5
ip ssh version 2
!
class-map match-any Data
 match access-group name DataTraffic
class-map match-any Voice
 match access-group name VoiceTraffic
!
!
policy-map qos
 class Voice
  priority percent 70
 class Data
  bandwidth percent 5
 class class-default
  fair-queue
!
!
!
!
!
interface Loopback1
 ip address x.x.x.x
!
interface Tunnel1
 no ip address
!
interface GigabitEthernet0/0
 ip address x.x.x.x
 duplex full
 speed 100
 service-policy output qos
!
interface GigabitEthernet0/1
 no ip address
 shutdown
 duplex auto
 speed auto
!
interface Serial0/0/0:23
 no ip address
 encapsulation hdlc
 isdn switch-type primary-ni
 isdn incoming-voice voice
 isdn bind-l3 ccm-manager
 no cdp enable
!
ip route 0.0.0.0 0.0.0.0 x.x.x.x
!
!
no ip http server
no ip http secure-server
!
ip access-list extended DataTraffic
 permit ip any any dscp af31
 permit ip any any precedence flash
 permit tcp any eq 1720 any
 permit tcp any any eq 1720
 permit tcp any any eq 2428
 permit udp any any eq 2427
 permit tcp any any range 2000 2002
 permit tcp any any range 8001 8002
ip access-list extended voiceTraffic
 permit ip any any dscp ef
 permit ip any any precedence critical
 permit udp any any range 16384 37276
!
!
!
control-plane
!
!
!
voice-port 0/0/0:23
!
voice-port 0/1/0
 auto-cut-through
 type 5
 signal immediate
!
voice-port 0/1/1
 auto-cut-through
 type 5
 signal immediate
!
voice-port 0/2/0
!
voice-port 0/2/1
 timing hookflash-out 500
!
voice-port 0/2/2
 timing hookflash-out 500
!
voice-port 0/2/3
 timing hookflash-out 500
!
ccm-manager fallback-mgcp
ccm-manager redundant-host (publisher)
ccm-manager mgcp
ccm-manager music-on-hold
ccm-manager config server (publisher)  
ccm-manager config
!
mgcp
mgcp call-agent (see footnote*) 2427 service-type mgcp version 0.1
mgcp dtmf-relay voip codec all mode out-of-band
mgcp rtp unreachable timeout 1000 action notify
mgcp modem passthrough voip mode nse
mgcp package-capability rtp-package
mgcp package-capability sst-package
mgcp package-capability pre-package
no mgcp package-capability res-package
no mgcp package-capability fxr-package
no mgcp timer receive-rtcp
mgcp sdp simple
mgcp rtp payload-type g726r16 static
mgcp bind control source-interface GigabitEthernet0/0
mgcp bind media source-interface GigabitEthernet0/0
!
mgcp profile default
!
sccp local GigabitEthernet0/0
sccp ccm (subscriber) identifier 2
sccp ccm (publisher) identifier 1
sccp
!
dspfarm profile 1 transcode
 associate application SCCP
 shutdown
!
!
dial-peer voice 1000 pots
 destination-pattern 9T
 direct-inward-dial
 port 0/0/0:23
!
dial-peer voice 999033 pots
 service mgcpapp
 port 0/2/1
!
dial-peer voice 999034 pots
 service mgcpapp
 port 0/2/2
!
dial-peer voice 999035 pots
 service mgcpapp
 port 0/2/3
!
dial-peer voice 1001 pots
 destination-pattern 6058
 port 0/1/0
!
dial-peer voice 2000 voip
 destination-pattern (fax number)
 voice-class codec 100
 voice-class h323 1
 session target ipv4:(IP address of Publisher)
 dtmf-relay h245-alphanumeric
 ip qos dscp cs5 media
 ip qos dscp cs3 signaling
 no vad
!
dial-peer voice 2001 voip
 destination-pattern (fax number)
 voice-class codec 100
 voice-class h323 1
 session target ipv4:(IP address of Publisher)
 dtmf-relay h245-alphanumeric
 ip qos dscp cs5 media
 ip qos dscp cs3 signaling
 no vad
!
dial-peer voice 2002 voip
 destination-pattern (fax number)
 voice-class codec 100
 voice-class h323 1
 session target ipv4:(IP address of Publisher)
 dtmf-relay h245-alphanumeric
 ip qos dscp cs5 media
 ip qos dscp cs3 signaling
 no vad
!
dial-peer voice 2003 voip
 destination-pattern (fax number)
 voice-class codec 100
 voice-class h323 1
 session target ipv4:(IP address of Publisher)
 dtmf-relay h245-alphanumeric
 ip qos dscp cs5 media
 ip qos dscp cs3 signaling
 no vad
!
dial-peer voice 2004 voip
 destination-pattern (fax number)
 voice-class codec 100
 voice-class h323 1
 session target ipv4:(IP address of Publisher)
 dtmf-relay h245-alphanumeric
 ip qos dscp cs5 media
 ip qos dscp cs3 signaling
 no vad
!
dial-peer voice 2005 voip
 destination-pattern (fax number)
 voice-class codec 100
 voice-class h323 1
 session target ipv4:(IP address of Publisher)
 dtmf-relay h245-alphanumeric
 ip qos dscp cs5 media
 ip qos dscp cs3 signaling
 no vad
!
dial-peer voice 2006 voip
 destination-pattern (fax number)
 voice-class codec 100
 voice-class h323 1
 session target ipv4:(IP address of Publisher)
 dtmf-relay h245-alphanumeric
 ip qos dscp cs5 media
 ip qos dscp cs3 signaling
 no vad
!
dial-peer voice 2007 voip
 destination-pattern (fax number)
 voice-class codec 100
 voice-class h323 1
 session target ipv4:(IP address of Publisher)
 dtmf-relay h245-alphanumeric
 ip qos dscp cs5 media
 ip qos dscp cs3 signaling
 no vad
!
dial-peer voice 2008 voip
 destination-pattern (fax number)
 voice-class codec 100
 voice-class h323 1
 session target ipv4:(IP address of Publisher)
 dtmf-relay h245-alphanumeric
 ip qos dscp cs5 media
 ip qos dscp cs3 signaling
 no vad
!
dial-peer voice 1002 pots
 destination-pattern 5
 port 0/2/0
!
dial-peer voice 303030 voip
 incoming called-number .
 codec g711ulaw
!
!
!
call-manager-fallback
 secondary-dialtone 9
 max-conferences 4 gain -6
 transfer-system full-consult
 ip source-address (IP address of GigabitEthernet0/0) port 2000
 max-ephones 30
 max-dn 60
 voicemail (external number)
 multicast moh (Class D IP address) port 16384 route (IP address of GigabitEthernet0/0) (IP Address of Loopback 1)

*footnote: This was pointing to an IP I can't find anywhere. I'm thinking this used to be a secondary sub that was removed, I doubt this would cause poor audio though.

2 Replies 2

Deven Gandhi
Level 1
Level 1

Are you experiencing poor audio quality within site, from one site to another or from PSTN?  Also, just to be sure that you are using all your DSP resources appropriately, I would add following command to voice-card 0 and voice-port

voice-card 0

 dspfarm

 dsp services dspfarm

voice-port 0/0/0:23

 bearer-cap 3100hz

Dennis Mink
VIP Alumni
VIP Alumni

I would advise you to run a wireshark, while you use Jabber and set up a test call. Then verify if your RTP is indeed marked as ef.  Alternately use SPAN in combination with wireshark and run a test call between deskphones and establish if the phones are indeed using ef.

Let us know how you go.

also, is it intentional to allocate 70% of your bandwidth to voice and video?

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