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Prevent incoming call hang-up

Hi

I'm looking for a feature, specially for Call center senario,

when a CALL CENTER OPERATOR gets an incoming call, the operator should not be able to disconnect the call unless the Caller hangup.

Is this possible on CUCM or CME.

Thanks

Shameer

1 Accepted Solution

Accepted Solutions

Chris Deren
Hall of Fame
Hall of Fame

Shameer,

There is no way to prevent a hangup of a call from a phone on CME/CUCM.

HTH,

Chris

View solution in original post

2 Replies 2

Chris Deren
Hall of Fame
Hall of Fame

Shameer,

There is no way to prevent a hangup of a call from a phone on CME/CUCM.

HTH,

Chris

Hi Chris

Thanks for the response

Shameer