Prevent incoming call hang-up

[Mohamed Shameer Fareed]

Hi

I'm looking for a feature, specially for Call center senario,

when a CALL CENTER OPERATOR gets an incoming call, the operator should not be able to disconnect the call unless the Caller hangup.

Is this possible on CUCM or CME.

Thanks

Shameer

[Chris Deren · Accepted solution]

Shameer,

There is no way to prevent a hangup of a call from a phone on CME/CUCM.

HTH,

Chris

[Mohamed Shameer Fareed]

Hi Chris

Thanks for the response

Shameer