01-10-2018 01:13 AM - edited 03-17-2019 11:54 AM
Hello,
I have 2 MGCP gateways connected to CUCM cluster. Each gateway has 4 PRIs from 2 different service providers. Our Primary PRI (number starting with 3918XXXX)is failing very frequently. Most of the users in the office have announced DID number to the customers associated with Primary PRI line. That is causing problem because when PRI is down, customers are not able to reach our office through the main number. The backup PRI(number starting with 4688XXXX) works absolutely fine for outgoing calls when Primary PRI fails but customer only knows about Primary number and when they call in, they hear the IVR - This number is temporarily out of service. Is there any way to route the calls from Primary PRI to backup PRI in case of failure?
Solved! Go to Solution.
01-10-2018 03:56 AM
01-10-2018 03:56 AM
01-22-2018 02:49 AM
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