Problem dialing out local number

[jhun_puyong]

Hello,

I have an issue with one of our branch office where they can't make outbound call to any local number. Whenever they made a call, system prompts say "number cannot be completed as dialed.." but I'm pretty much sure that I have route pattern and correct translation in both of our CUCM and H323 GW. I attached result of debug output and DNA.

Any troubleshooting steps need to be done?

Note: No problem dialing out long distance, just local calls.

System: CUCM System version: 7.1.5.20000-6 and H323GW

In CUCM

	9.[2-9]XXXXXX	US Local	PT-AUS-PSTN		RL-AUS-LOCAL
	9.[2-9]XX[2-9]XXXXXX	US Local	PT-AUS-PSTN		RL-AUS-LOCAL

In H323 GW

voice translation-rule 1
 rule 1 /\(^51221\)\(57[5-6]..\)/ /\2/
!
voice translation-rule 2
 rule 1 /\(^[2-9]......$\)/ /9\1/
 rule 2 /\(^[2-9]..[2-9]......$\)/ /91\1/
 rule 3 /\(.*$\)/ /9011\1/
!
voice translation-rule 3
 rule 1 /\(57[5-6]..$\)/ /51221\1/
 rule 2 /^9\([2-9]......$\)/ /\1/
 rule 3 /^91\([2-9]..[2-9]......$\)/ /\1/
 rule 4 /^9011\(.*$\)/ /\1/
!
voice translation-rule 5
 rule 1 /\(^9011.*\)/ /\1/ type any national
!
!
voice translation-profile IN-FROM-XOPRI
 translate calling 2
 translate called 1
 translate redirect-called 3
!
voice translation-profile OUT-TO-XOPRI
 translate calling 3
 translate called 5
 translate redirect-called 3

voice-port 0/0/0:23
 translation-profile incoming IN-FROM-XOPRI
 translation-profile outgoing OUT-TO-XOPRI

voice-port 0/0/1:23
 translation-profile incoming IN-FROM-XOPRI
 translation-profile outgoing OUT-TO-XOPRI

dial-peer voice 1 pots
 preference 1
 incoming called-number .
 direct-inward-dial

dial-peer voice 2010 pots
 trunkgroup XOPRI
 description Local Calls 7-digits
 preference 1
 destination-pattern 9[2-9]......
 forward-digits 7

[Carlo Poggiarelli]

Hi.

Your provider response is 

Plan:ISDN, Type:National 

Called Party Number i = 0xC1, '9205252' 

Plan:ISDN, Type:Subscriber(local)

Sep 18 07:16:28 CDT: ISDN Se0/0/0:23 Q931: RX <- RELEASE_COMP pd = 8  callref = 0xF23A 

Cause i = 0x809C - Invalid number format (incomplete number)

Verify the number you are trying to reach and let me know.

Regards

Carlo

[jhun_puyong]

Hi Carlo

Here's another test call I made, the same numbers.. the first one went through (TestCall1) but not with the other one (TestCall2).

I have verified with our Service Provider that calls are passing through their network.

Thank you.

[Jagpreet Barmi · Accepted solution]

Hi Jhun,

Both the calls selects the same incoming dial peer 3000 and outgoing dial peer 2010.
Both the calls are sent to the same PRI to provider.

Comparing the ISDN setup messages, they are similar to each other wrt calling number, called number, Plan, Type. However, we see that the provider is rejecting one of the calls with reason (Unallocated/unassigned number) and allowing the other.

Successful call:

ISDN setup sent.

Sep 26 01:24:29 CDT: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8  callref = 0x0908
    Bearer Capability i = 0x8090A2
        Standard = CCITT
        Transfer Capability = Speech  
        Transfer Mode = Circuit
        Transfer Rate = 64 kbit/s
    Channel ID i = 0xA98381
        Exclusive, Channel 1
    Calling Party Number i = 0x2181, '5122157546'
        Plan:ISDN, Type:National
    Called Party Number i = 0xC1, '9205252'
        Plan:ISDN, Type:Subscriber(local)

        
Received call proceed from the provider.
        
Sep 26 01:24:29 CDT: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC pd = 8  callref = 0x8908
    Channel ID i = 0xA98381
        Exclusive, Channel 1
Sep 26 01:24:29 CDT: //246955/0092E4C3975E/CCAPI/cc_api_call_proceeding:
   
NAUSVG01-XO#Interface=0x4224DD28, Progress Indication=NULL(0)

Received Alerting from the provider.

Sep 26 01:24:31 CDT: ISDN Se0/0/0:23 Q931: RX <- ALERTING pd = 8  callref = 0x8908
    Progress Ind i = 0x8088 - In-band info or appropriate now available

Received Connect from the provider.    
Sep 26 01:24:31 CDT: ISDN Se0/0/0:23 Q931: RX <- CONNECT pd = 8  callref = 0x8908

Failed call:

ISDN sent sent to the provider.

Sep 26 01:25:17 CDT: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8  callref = 0x0909
    Bearer Capability i = 0x8090A2
        Standard = CCITT
        Transfer Capability = Speech  
        Transfer Mode = Circuit
        Transfer Rate = 64 kbit/s
    Channel ID i = 0xA98381
        Exclusive, Channel 1
    Calling Party Number i = 0x2181, '5122157546'
        Plan:ISDN, Type:National
    Called Party Number i = 0xC1, '9829053'
        Plan:ISDN, Type:Subscriber(local)
        
Received Release complete from the provider.        
Sep 26 01:25:17 CDT: ISDN Se0/0/0:23 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x8909
    Cause i = 0x8081 - Unallocated/unassigned number
    
    
As mentioned by Carlo, its an issue with the provider and you need to check with them.

HTH,

Jagpreet Singh Barmi

[jhun_puyong]

Thank's Guys.. you are right and very sorry for late reply.. this issue was resolved by the provider.

[Chris Deren]

Area code 512 requires 10 digit dialing per:

http://www.nanpa.com/enas/area_code_query.do

from log it seems you are sending it as 7 digits. Can you send 10 digits?

Chris

[jhun_puyong]

Hi Chris,

Here's another test call I made, the same numbers.. the first one went through (TestCall1) but not with the other one (TestCall2).

Thank you.