Problem Model IP Phone CP-7961 and CP-7941

[marco.sirna]

Hi All,

I need your help, we found that in the IP Phone Series CP-7961 and CP-7941 have problems to hook the handset and activate the speker. Is there a way to solve it?

Appearance Your remarks.

Thank you.

Greetings,

Marco.

[testeven]

Hi Marco,

What type of problem do you have? This might be a hardware issue, does this happen with more than 2 phones? If you think this is a hardware problem you might need to open a TAC case for an RMA. 

Regards,

Tere.

[marco.sirna]

Hi Tere,

if it is outside maintenance of Cisco? A colleague of mine opened in IP phone looks like it defective the contact is not There Any Way of fix this and it lasts for a while?

Thanks for your interest.

Greetings,

Marco.

[Rob Huffman]

Hi Marco,

I just wanted to add a note to the good info from Tere (+5 "T").

This is a very common problem that has plagued these models of IP phones for years. Here is a an old thread with some more recent comments that discuss the repair/replacement of many of the "hookswitch" parts that cause these issues;

https://supportforums.cisco.com/discussion/10857716/7961-onoff-hook-issue  

The parts are available for a fairly reasonable cost @ many suppliers. Here's one example that I found with a quick Google search;

http://www.buytelephoneparts.com/cisco/

If you search YouTube you will even find some step-by-step videos.

Cheers!

Rob

[marco.sirna]

Hi Rob,

Thank you very much for your interest.

Marco S.

[Wilson Samuel]

More over, there are so many eBay based resellers selling 7900s that, it may in fact be easier and cheaper to replace the phones than the individual switch.

HTH