08-29-2012 12:21 AM - edited 03-16-2019 12:55 PM
Good day!
I have a problem with dialing extension. When i try to dial extension number, during DISA - nothing happens...
CME connected to landline through Panasonic PBX throug IP Trunk.
There is part of my config:
dial-peer voice 1001 voip
description VIHOD_NA GORODSKIE_NOMERA
destination-pattern 9T
session target ipv4:172.16.0.250
dtmf-relay h245-alphanumeric
I've trying to change dtml-relay type to rtp, but it didnt solve the problem. What should i change?
Thanks;)
08-29-2012 12:31 AM
What do you mean dial an extension through DISA.
Can you send your full config. Show run.
Can you also do a test call and send the output of the following debug
debug voip ccapi inout
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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson
08-29-2012 05:38 AM
For examle i need to dial such number 8499XXXXXX ex. 62912
First part - 8499XXXXXX dials without any problem, then i need to dial inside ext. 62912, but when i try to do int, nothing happens....
There is my cnf:
------------
voice-card 0
!
!
!
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
sip
registrar server expires max 3600 min 3600
!
voice class codec 1
codec preference 1 g711alaw
codec preference 2 g711ulaw
codec preference 3 g729br8
----------------
dial-peer voice 1000 voip
destination-pattern 1..
session target ipv4:172.16.0.250
dtmf-relay h245-alphanumeric
!
dial-peer voice 1001 voip
description VIHOD_NA GORODSKIE_NOMERA
destination-pattern 9T
session target ipv4:172.16.0.250
---------
gatekeeper
shutdown
!
!
telephony-service
max-ephones 25
max-dn 25
ip source-address 172.16.4.5 port 2000
max-conferences 8 gain -6
transfer-system full-consult
create cnf-files version-stamp 7960 Aug 29 2012 13:19:11
-----
ephone-dn 1
number 701
description MY_PHONE
name MY_PHONE
------
ephone 1
mac-address 442B.0355.BF47
max-calls-per-button 4
type 7925
button 1:1
-----
08-29-2012 06:08 AM
You cant just use CCME for that. You need some form of auto attendant to allow you to dial an extension with a prompt or you can use TCL script. You need to research how to configure BACD in CCME.
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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson
08-29-2012 10:50 PM
No, I dont need BACD and etc, it's not my task, that i need to achieve.
Another example:
When i dial number 8499XXXXXX, recorded message begins to play: press "1" to dial with Mr.Smith, press "2" to dial with Mr. Green, etc... and when i try to press "1" or "2" durining this message, nothing happens and call doesnt forward to Mr.Green or Mr.Smith.
08-30-2012 12:31 AM
OK, now I understand the problem. This is dtmf related. Can you explain your scenario better. What is CCME connected to. What is playing the prompt? Can you post your full configuration and sketch a diagram of your setup
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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson
08-30-2012 10:34 PM
Yea, sure.
There is my diagram and explanation of scenario in it
08-31-2012 02:22 AM
This looks like a PBX issue. The message is played through your PBX. Hence your pbx is th eone not accepting the dtmf you are sending. This is not a cisco issue. The internal extensions are located on the CCME, but calls are noit getting to them. So you need to get your PBX guys to investigate why your PBX is not receiving dtmf digits
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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson
08-31-2012 05:32 AM
I've solved the problem, it was in PBX Panasonic
Thanks a lot:)
But there is another problem, according to my diagram:
If i try to call number 101 (Pana PBX) and this nubmer 101 has a forwarding rule to another nubmer 98XXXXXXX or local number of CCME 702, call drops and i receive a busy tone. Where may be the problem?
Thanks;)
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