07-10-2014 11:48 AM - edited 03-16-2019 11:22 PM
Hi Community,
i experience a somehow strange problem.
I configured a phone button template which is used without any problems as desired when EM user is logged out of the 8961, all seems nice.
But when the user is LOGGED IN successfully the PBT gets ignored. I even tried to copy it, completely identical, but with another name and applied to the Destination Profile, same result...no phone buttons like configured on the PBT.
Factory resets have taken place several time of that phone.
BTW on a 7841 all works fine and as desired.
i have no clue whats wrong with that, is this a new "feature" ;) of the CUCM 10.5?!? Since, on previous CUCM versions i did exactly the same, all worked.
Any input on that will be appreciated, since the users planned to move from office to office, not all but partially. And most of the phones are the 8961, not the cheaper models. Would be not that cool if exactly the "cool" phones don´t work this way.
Installation is tomorrow.
Great fun, thanks in advance
Andreas
07-10-2014 11:57 AM
So the "Device Profile" has the PBT assigned and nothing happens, but when you log out of EM, the phone applies the PBT?
Regards,
Yosh
07-10-2014 01:37 PM
Exactly correct
07-14-2014 04:52 AM
Strange...the problem was solved after: having rebooted the callmanager cluster some times...was surprised too. Btw i did exactly the same, when wanting to show a colleague the problem. It worked instantly.
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