OK, as the Cisco manual is as usual complex and inaccurate here is how to get the Attendant Console up and working:
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Create AC user account
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Create AC Pilot number
Give directory number
Set Partition
Set CSS (ensure CSS has access to all other device partitions)
Save and return to configure pilot group
Add hunt users
To add AC user lines select User Memeber in pop up window then use bottom two drop down boxes
Select save then close
To add futher users repeat last 3 steps
Save changes
Note that the pilot point is not registered yet
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Create ac Application User account
DO NOT add any devices, pilot points or route points
Just create it and save it
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Go to User Groups
Enter "standard cti" as the search criteria and click find
Add the ac application user account to the following user groups:
Standard CTI Enable, CTI Allow Call Monitoring, CTI Allow Call Park Monioting and CTI Allow Control of All Devices
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Go to Cisco Unified Serviceablity
Go to Tools>Control Centre - Feature Services
Select server that Cisco CTIManager and Cisco CallManager Attendant Console Server are running on and restart the two services
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If you go back to the pilot point it should now be registered
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Install the Attendant Console software on the receptionists PC
Enter the CallManager's IP address the above services are running on and the DN number of the receptionists phone
Then enter the AC user account and password that you created at the start
As soon as call control has started, go online and all should be working.
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That just about sums it up. Why cant Cisco put out simple instructions like this eh??
