Problem with Call Pickup

[wilsonsant]

Hi Guys,

Our Customer have a one branch that capture the call using the call pickup, but, don't show what branch was captured. The principle the problem is isolated to a specific branch.

Thank You,

[Jaime Valencia]

try recreating the pickup group

HTH

java

if this helps, please rate

[wilsonsant]

Hi Javalenc,

The Call Pickup Group was the first try and don't solve the problem.

Thank You,

[jbarcena]

I'm not sure to understand the problem...

Are you able to pickup the call or not?

Please elaborate and include as much details as possible.

//Jorge

[wilsonsant]

Hi Jorge,

After delete and created a new call pickup group, the user obtain the call of another branch, but, don't identified that branch the call was capture.

Thank You,