11-08-2013 09:00 AM - edited 03-16-2019 08:18 PM
Hi guys,
After apply an upgrade of version, we have faced a problem in VMware, the UCM was with high CPU and Memory close to 100%. We have already restart the server before but after some days the utilization backs to high cpu and memory usage.
The tom cat delay is almost 20 seconds to open the web page from CUCM Administrator.
Does anybody know something like that? I have already checked the forum about that, but nothing conclusive.
Following the version
VMware Installation:
1 vCPU: Intel(R) Xeon(R) CPU E5430 @ 2.66GHz
Disk 1: 80GB
4096 Mbytes RAM
Host Name : CCCCCCCCCCC
Date : Fri Nov 8, 2013 14:57:34
Time Zone : Brasilia Summer Time (America/Sao_Paulo)
Locale : en_US.UTF-8
Product Ver : 8.6.2.23900-10
OS Ver : 5.0.0.0-2
CPU Idle: 00.00% System: 22.33% User: 24.27%
IOWAIT: 53.40% IRQ: 00.00% Soft: 00.00% Intr/sec: 593.20
Memory Total: 4016964K
Free: 164632K
Used: 3852332K
Cached: 1206948K
Shared: 0K
Buffers: 103220K
Total Free Used
Disk/active 14643120K 2575964K 11918392K (83%)
Disk/inactive 14410496K 2359716K 11902016K (84%)
Disk/logging 50989088K 3425568K 44973344K (93%)
Best regards,
Daniel Sobrinho
Solved! Go to Solution.
11-11-2013 01:36 AM
Hi
I've seen something similar when my DRS SFTP server wasn't running and the backups were failing. A restart of the Tomcat service seemed to fix it, rather than a reboot.
Edit: Bizarre. Just seen this again on an 8.6(2) node this morning. DRF Master service was taking high CPU. Restarted DRF Master / DRF Local on the Publisher node and all went back to normal.
11-08-2013 11:52 PM
Hi,
You need to run some basic checks on the affected cucm servers.
Please gather the following outputs from the CLI to look for any core dumps, dns, tomcat etc related issues.
utils diagnose test
utils core active list
Is the high CPU being reported during some specific times of the day or is it random? If its at specific intervals then check whether its coinciding with MWI sync, DRS backup, CDR load etc, else RisDC PErfmon logs are required to check the offending processes when the issue is reported.
HTH
Manish
11-11-2013 01:36 AM
Hi
I've seen something similar when my DRS SFTP server wasn't running and the backups were failing. A restart of the Tomcat service seemed to fix it, rather than a reboot.
Edit: Bizarre. Just seen this again on an 8.6(2) node this morning. DRF Master service was taking high CPU. Restarted DRF Master / DRF Local on the Publisher node and all went back to normal.
11-22-2013 05:10 AM
Hi Guys,
Problem solved with full restart of server.
I have tried restart the TOM CAT and DRF but did not work. Only after full restart of the VM Proccesss of CPU backs to 20%.
------------------------------
Now, we have new problem. After upgrade UCM 8.6.2.20000-2 to 8.6.2.23900-10, we noticed that the access for user interface of cucm (ccmuser) is not allowing connect. The integration between Jabber (Webex) and CUCM is not work more and report us problem with Login and password wrong.
Does anybody knows something about that?
Best regards,
Daniel Sobrinho
01-27-2014 07:57 AM
Daniel
Did you find a resolution to your new problem with ccmuser? I have a customer who has the following issue:
Since we upgraded the CUCM from 8.6.2.21900-5 To 8.6.2.23900-10. Operators/1st Line support users cannot "reset" or "apply config" after saving changes to extension details. A popup comes back saying "user not authorized"
Regards
Brian Houston
01-27-2014 08:53 AM
Hi Brian,
Looks like the following bug
https://tools.cisco.com/bugsearch/bug/CSCug29903/?reffering_site=dumpcr
Symptom:
Assigning custom roles to end/application user does not allow to use the Reset/Apply buttons
Hitting save, shows that the update was successful
Conditions:
CUCM 8.6.2.23068-1 or higher
User created Roles
Standard (Built-in) roles should work fine.
Workaround:
Add read/update privileges for the "Voice Mail Pilot web pages" resource to the custom role
HTH
Manish
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